Ashok Jayanth Chintala
Bangalore
Overview
7
7
years of professional experience
Work History
Senior Consultant Customer Support
Intouch CX
Bangalore
06.2022 - Current
- Provided strategic guidance to clients on best practices for business operations.
- Resolved customer issues in a timely manner.
- Assisted customers with product installation and setup.
- Maintained accurate records of customer interactions.
- Performed troubleshooting on technical problems.
- Developed solutions to address customer complaints.
- Promoted additional products or services to meet customers' needs.
- Generated reports to track customer satisfaction levels.
- Contributed ideas for process improvements within the team.
- Monitored customer feedback on social media platforms.
- Answered customer inquiries via phone, email, and chat.
Remote Process Executive
Patra
Visakhapatnam
03.2019 - 03.2022
- Developed and implemented process improvement initiatives to reduce production cost.
- Evaluated and analyzed existing processes for optimization opportunities.
- Maintained quality control standards by monitoring the performance of process operations.
Navigating Officer
Sahab Shipping company
Dubai
09.2017 - 06.2018
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
Education
Diploma - Diploma in Nautical Science
Sailors Maritime Academy
Vizainagaram07-2010
Intermediate - MPC
Narayana Junior College
Visakhapatnam04-2009
SSC -
Bhashyam Public School
Visakhapatnam04-2007
Skills
- Customer Inquiry Management (CIM)
- Quality Control
- Customer Service
- Customer Relations
- Professionalism
- Time Management
- MS Office
- Call center experience
- Organizational Skills
- Client assessment
- Feedback collection
- Customer Education
- Stress Tolerance
- Problem-solving skills
- Team building
- Product Education
- Relationship Building
- Teamwork and Collaboration
- Communication Skills
- Product and service knowledge
- English Fluency
- Quality Assurance
- Customer service excellence
- Written Communication
- Multitasking
Accomplishments
- VIP ACE Master award Thrice in Intouch CX
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Senior Consultant Customer Support
Intouch CX
06.2022 - Current
Remote Process Executive
Patra
03.2019 - 03.2022
Navigating Officer
Sahab Shipping company
09.2017 - 06.2018
Diploma - Diploma in Nautical Science
Sailors Maritime Academy
Intermediate - MPC
Narayana Junior College
SSC -
Bhashyam Public School