Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ashok Jayanth Chintala

Bangalore

Overview

7
7
years of professional experience

Work History

Senior Consultant Customer Support

Intouch CX
Bangalore
06.2022 - Current
  • Provided strategic guidance to clients on best practices for business operations.
  • Resolved customer issues in a timely manner.
  • Assisted customers with product installation and setup.
  • Maintained accurate records of customer interactions.
  • Performed troubleshooting on technical problems.
  • Developed solutions to address customer complaints.
  • Promoted additional products or services to meet customers' needs.
  • Generated reports to track customer satisfaction levels.
  • Contributed ideas for process improvements within the team.
  • Monitored customer feedback on social media platforms.
  • Answered customer inquiries via phone, email, and chat.

Remote Process Executive

Patra
Visakhapatnam
03.2019 - 03.2022
  • Developed and implemented process improvement initiatives to reduce production cost.
  • Evaluated and analyzed existing processes for optimization opportunities.
  • Maintained quality control standards by monitoring the performance of process operations.

Navigating Officer

Sahab Shipping company
Dubai
09.2017 - 06.2018
  • Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.

Education

Diploma - Diploma in Nautical Science

Sailors Maritime Academy
Vizainagaram
07-2010

Intermediate - MPC

Narayana Junior College
Visakhapatnam
04-2009

SSC -

Bhashyam Public School
Visakhapatnam
04-2007

Skills

  • Customer Inquiry Management (CIM)
  • Quality Control
  • Customer Service
  • Customer Relations
  • Professionalism
  • Time Management
  • MS Office
  • Call center experience
  • Organizational Skills
  • Client assessment
  • Feedback collection
  • Customer Education
  • Stress Tolerance
  • Problem-solving skills
  • Team building
  • Product Education
  • Relationship Building
  • Teamwork and Collaboration
  • Communication Skills
  • Product and service knowledge
  • English Fluency
  • Quality Assurance
  • Customer service excellence
  • Written Communication
  • Multitasking

Accomplishments

  • VIP ACE Master award Thrice in Intouch CX

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Senior Consultant Customer Support

Intouch CX
06.2022 - Current

Remote Process Executive

Patra
03.2019 - 03.2022

Navigating Officer

Sahab Shipping company
09.2017 - 06.2018

Diploma - Diploma in Nautical Science

Sailors Maritime Academy

Intermediate - MPC

Narayana Junior College

SSC -

Bhashyam Public School

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Ashok Jayanth Chintala