Ashok Kumar

Summary:

15 + Years of Experience in Customer Service Industry in Banking Domain.

Phone Banking Officer for 3 Years in Handling Incoming Calls for Credit Card related Queries and Offers.

Moved to Operations team to Upgrade my Skills in Learning Operations Activities.

Handled Payment Processing activities related to Mutual Fund SIPS and taking ownership to credit the funds to RTA before cut offs.

Having 2 Years of Past Domain Experience in Corporate Actions, Merging of Companies, Subdivision of Shares related to Secondary Market.

First Point of Contact in resolving all the Senior Management Escalations and SEBI Complaints related to Mutual Funds

Finding Root Cause Analysis for the issues getting raised by the customers and getting closed with one time solution to avoid repeated complaints

Experience in Onboarding New Customer for Starting Mutual Fund SIPS by doing end to end scrutiny.

Brokerage Commission Calculation for different fund houses with the predefined formulas and rechecking the same with the Invoice amount

Discrepancies will be highlighted to Fund house and taking confirmation through email for documentation and to avoid audit issues.

Final approver for checking the Invoices and get it approved with the AGMS through I Memo.

Individual Contributor for Deploying New Application related to Mutual Fund, PMS Products and Life Insurance Products.

Leadership role as Mutual Fund Reconciliation Analysis for End-to-End Resolution

Implemented SAS Programming in the Mutual Fund Reconciliation Processing to Pullout actual numbers of Mismatch cases.

Till now trained more than 10 New Joiness in Handling Teams Regular Process Activities.

Developed Robotics Programming in Regular Process to take the output and Avoid Manual Human Errors.

Currently Handling Team of 8 Employees and helping them to closing the issues and training them with easy techniques.

Supported supervisor and associated team members to maintain system functionality.

Performed validation and testing of models to promote adequacy and reformulate models as necessary.

Identified and analyzed project risks and developed mitigation strategies

• .