Summary
Overview
Work History
Education
Websites
Technical
Certification
Management
Skillset
Education
Git
Personal Information
Timeline
Generic

Ashpak Mulani

Technical Solution Designer
Pune

Summary

Technical lead with over 15 years of experience in developing and delivering software for Contact Centers and Digital Banking platform of major multi-national Banks. Recently, I have helped Barclays design and deliver a major Voice and Chat platform to enable Digital Conversational Banking.

Overview

15
15
years of professional experience
5
5
Certifications

Work History

Tech Lead, Digital Banking

Barclays
1 2023 - Current
  • Lead Technical Team: Directed development for Contact Center technology for UK customers using AWS services, Machine Learning (NLP), and GenAI.
  • Chatbot Development: Delivered features such as skill-based routing for efficient management of operations team, in-moment surveys, personalized triaging, and end-to-end onboarding for journeys like canceling direct debit to enable conversational banking. Delivered benefits worth c£2.8 millions in year 2023-2024.
  • Low-Level Design: Created optimized Cloud and ML solutions within a complex architecture.
  • Set up 'Experimentation Hub' to rapidly prototype and deploy new technologies to augment technology adoption.

Team Management

GlobalLogic
12.2018 - 12.2022
  • Had set up and managed technical teams to cover Cloud and ML technologies.
  • Technical Experience on backend development using python on AWS platform around services like services like (Amazon Lex, IAM, Cognito, SQS, SNS, Lambda, DynamoDB, S3, Kinesis, Connect, CloudFormation CloudWatch Dashboards and Metrics etc.)
  • Experience on voice and chat customer experience development with Amazon Connect and Amazon Lex
  • Experience in Infrastructure as code using Terraform and CloudFormation.

Process Automation

Dell Technologies
05.2009 - 12.2018
  • Migration of data from On-prem infrastructure to Cloud: Created automations to enhance quality and efficiency in Packaging and Data Migration projects - from on-prem infrastructure to Dell's Cloud platforms.
  • Utility Development: Integrated a customer's app management portal to automate tasks such as VM power control, application installation/uninstallation, log transfers, and user notifications.
  • Business Reporting: Developed SQL stored procedures, custom SSRS reports, and desktop tools for tasks like invoicing and project import. Maintained SQL Server and web portal, suggested improvements, and migrated databases and web portal to new servers.

Business Reporting

Dell Technologies
05.2009 - 12.2018
  • Develop SQL stored procedures, process daily data requests, develop Custom SSRS reports, develop Desktop Tools like invoicing, project import etc
  • Maintain SQL Server, Application Management web Portal, suggest improvements etc
  • Migrating databases and web portal to new servers.

Education

Bachelor of Engineering - Computer Science

DY Patil College of Engineering
Pune, India
04.2001 -

Websites

Technical

Experience on leading technical teams, delivering user experience in voice and chat using Amazon connect and Lex (chatbot), AWS backend development with Python, API Gateway, Lambda and multiple other services. Experienced in Machine learning (NLP), training and deploying models for intent classification. Good exposure to GenAI and leveraging its capabilities in contact centers for user experience through chat

Certification

Generative AI with LLM (Deeplearning.ai): https://coursera.org/share/29d11c94da3239fecf53d9865a527cf7

Management

Experience in managing development teams, hiring and building technical teams, creating JD, conducting coding challenges and technical interviews as per project forecast/backfill requirements etc.

Skillset

  • AWS (Backend development, Amazon Connect, Lex, Boto3)
  • Machine Learning (NLP)
  • Chat and Voice UX with Amazon connect, Lex
  • Solution designing (UML)
  • Leading technical teams (AWS platform development)
  • GenAI in contact centers
  • IAC (Cloudformation, Terraform)
  • Programming (Python, JavaScript)

Education

BE Computer (2008)

Git

https://github.com/AshpakMulani

Personal Information

Date of Birth: 07/15/86

Timeline

Team Management

GlobalLogic
12.2018 - 12.2022

Process Automation

Dell Technologies
05.2009 - 12.2018

Business Reporting

Dell Technologies
05.2009 - 12.2018

Bachelor of Engineering - Computer Science

DY Patil College of Engineering
04.2001 -

Tech Lead, Digital Banking

Barclays
1 2023 - Current

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Ashpak MulaniTechnical Solution Designer