Ashraf Khan
Kalyan
Summary
Dynamic customer service professional with a proven track record at HDFC Ergo, excelling in conflict resolution and process optimization. Adept at enhancing customer satisfaction through creative problem-solving and effective communication. Committed to continuous learning and team collaboration, consistently delivering innovative solutions that drive performance and exceed expectations.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Task us
Teammates
Digha Airoli West Navi Mumbai
01.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Customer Care Representative
HDFC Ergo
Bhandup Central Mumbai
03.2024 - 12.2025
- Assisted customers with inquiries regarding insurance policies and claims.
- Managed customer interactions through phone, email, and chat platforms.
- Resolved issues by providing accurate information and effective solutions.
- Educated clients on policy features and benefits to enhance understanding.
- Conducted follow-ups to ensure customer satisfaction with services provided.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Supported customers to maintain positive relationships throughout and following sales processes.
Customer Service Representative
Q Conneqt
Airoli
05.2022 - 02.2024
- Managed customer inquiries through phone and email channels.
- Resolved customer complaints using conflict resolution techniques.
- Documented customer interactions in company database for future reference.
- Trained new staff on customer service protocols and systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Altruist
CSA
Airoli
06.2020 - 04.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Vertex
CSA
Airoli
07.2017 - 09.2018
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
J UNIVERSITY Diploma in Electrical Engineering
MeghalayaNCVT In Electrical Engineering - Electrical Engineering
NCVT
08.2006 - 07.2007
Iti - Electrical Engineering
Industrial Training Institutes in Electrical Engineering
08.2004 - 07.2006
New Lourdes (Kantaben Chandulal Gandhi School
Kalyan Skills
- Customer relationship management
- Conflict resolution
- Process optimization
- Customer service navigation
- Time management
- Problem solving
- Effective communication
- Creative thinking
- Continuous learning
- Attention to detail
- Quality assurance
- Training & Development
- Team management
- Problem resolution
- FLUENT IN [LANGUAGE]
- Team building
Timeline
Task us
Teammates
01.2026 - Current
Customer Care Representative
HDFC Ergo
03.2024 - 12.2025
Customer Service Representative
Q Conneqt
05.2022 - 02.2024
Altruist
CSA
06.2020 - 04.2022
Vertex
CSA
07.2017 - 09.2018
NCVT In Electrical Engineering - Electrical Engineering
NCVT
08.2006 - 07.2007
Iti - Electrical Engineering
Industrial Training Institutes in Electrical Engineering
08.2004 - 07.2006
J UNIVERSITY Diploma in Electrical Engineering
New Lourdes (Kantaben Chandulal Gandhi School