Ashu Kumar
Jaipur
Summary
Multilingual Hotel Management Professional with over 13 years of experience in Front office Management landscape. Keenly equipped to handle training and development of employees, business reporting, time keeping management and on call float for shift shortages. Excellent at setting agendas and providing employee centric yet, customer focused environment. Dedicated to make guest experience remarkable and owning an exceptional ability to work under pressure, articulate communicator & successful in managing diverse groups of people. High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with a knack for organization.
Overview
14
14
years of professional experience
Work History
Front Office Manager
Ananta Resort & Spa
Ajabgarh
09.2025 - Current
- Manage day-to-day operations, ensuring the quality, standards, and meeting the expectations of the customers on a daily basis.
- Preserve excellent levels of internal and external customer service.
- Identify customers’ needs and respond proactively to all of their concerns.
- Handles complaints, settling disputes and resolving grievances and conflicts, or otherwise negotiating with others.
- Interact with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Initiated plans to enhance customer relations, elevate quality standards, and improve service efficiency.
- Increased business by implementing effective strategies and reducing costs through cost-saving initiatives.
- Achieved annual business targets through targeted strategic planning and execution.
- Develops specific goals and plans to prioritize, organize and accomplish the work.
- Establish targets, KPI’s, schedules, policies and procedures.
- Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
- Establishes and maintain open, collaborative relationship with employees and ensures employees do the same within the team.
- Established ambitious performance targets for employees to enhance productivity. for employees to drive company success and strengthen motivation.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Minimize customer complaints and implement best practice.
Front Office Manager
Lemon Tree Hotel
Rishikesh
06.2024 - 08.2025
Front Office Manager
Fort Jadhavgadh, By Orchid Hotels
Pune
05.2023 - 05.2024
Assistant Front Office Manager
Sayaji Hotels Ltd
Pune
04.2022 - 04.2023
Assistant Front Office Manager
Lemon Tree Premier
Vijayawada
11.2020 - 03.2022
Duty Manager
Keys select Hotel, By Lemon tree
Bangalore
08.2019 - 10.2020
Duty Manager
Palm Meadows Resort & Spa
Bangalore
01.2017 - 08.2018
Front office Executive
Clarks Exotica Resort & Spa
Bangalore
03.2016 - 12.2016
Team Member to Front Office Executive
Fortune Park JP Celestial (ITC Limited)
Bangalore
05.2012 - 03.2016
Education
Bachelor’s degree - Hotel Management
Institute of Hotel Management (IHM)
Meerut08-2011
Secondary and Higher secondary -
CBSE Board
Patna01-2008
On Job Training & Exposure -
Ramada Plaza, JHV Varanasi
Varanasi01-2012
Skills
- PMS – Opera Cloud
- IDS (Version; Next, 61,7)
- Performance management
- Effective communication
- Customer service
- Guest relations management
- Operational efficiency
- Conflict management
- Team leadership
- Employee training
- Administrative skills
- Proactive problem solving
- Complaint resolution
- Reservation management
- Time management
Languages
- English
- Hindi
Awards & Acheivements
- Awarded appreciation certificate for featuring on TRIP ADVISOR at Lemon Tree & Palm Meadows.
- Letter of appreciation for being a part of pre – opening team ITC Welcome hotel, Savoy.
- Achieved Platinum STAR in STARS for outstanding performance.
- Awarded with recognition as Best Employee of the Month at ITC Fortune.
- Participated & secured first place in room orientation competition held at ITC fortune, Bangalore.
- Twice awarded certification for Blood donation by ROTARY CLUB, Bangalore.
Skype Id
ashu.kumar17
Personal Information
- Age: 34
- Passport Number: V0849045
- Father's Name: Om Prakash Sriwastawa
- Date of Birth: 12/29/90
- Gender: Male
Disclaimer
I hereby declare that the above-mentioned details are true to the best of my knowledge. Place: Jaipur, Rajasthan
Timeline
Front Office Manager
Ananta Resort & Spa
09.2025 - Current
Front Office Manager
Lemon Tree Hotel
06.2024 - 08.2025
Front Office Manager
Fort Jadhavgadh, By Orchid Hotels
05.2023 - 05.2024
Assistant Front Office Manager
Sayaji Hotels Ltd
04.2022 - 04.2023
Assistant Front Office Manager
Lemon Tree Premier
11.2020 - 03.2022
Duty Manager
Keys select Hotel, By Lemon tree
08.2019 - 10.2020
Duty Manager
Palm Meadows Resort & Spa
01.2017 - 08.2018
Front office Executive
Clarks Exotica Resort & Spa
03.2016 - 12.2016
Team Member to Front Office Executive
Fortune Park JP Celestial (ITC Limited)
05.2012 - 03.2016
Bachelor’s degree - Hotel Management
Institute of Hotel Management (IHM)
Secondary and Higher secondary -
CBSE Board
On Job Training & Exposure -
Ramada Plaza, JHV Varanasi