SHREEJA JHA
Madhubani
Summary
Dynamic Front Office Manager with extensive experience at Novotel New Delhi City Centre, excelling in guest services and team leadership. Proven track record in enhancing guest satisfaction and optimizing operations through effective communication and feedback management. Proficient in Opera PMS and dedicated to continuous service improvement.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Novotel New Delhi City Centre
New Delhi
05.2024 - Current
- Managed all front office functions, including guest services, bell staff, and switchboard operations.
- Led and supervised a team, ensuring smooth guest check-in/check-out experiences.
- Focused on maximizing guest satisfaction and financial performance.
Front Office Manager
Courtyard by Marriott Aravali Resort
Faridabad
04.2023 - 05.2024
Assistant Front Office Manager
The Westin Pune Koregaon Park
Pune
06.2022 - 04.2023
- Oversaw daily front office operations and guest interactions.
- Ensured high service standards and seamless coordination with other departments.
- Managed guest feedback and implemented service improvements.
W Insider
W Goa
Goa
02.2021 - 03.2022
- Created unique guest experiences by offering personalized recommendations.
- Promoted property events and connected guests with local attractions.
Senior Guest Relations Manager
Park Plaza Riverbank London Hotel
London
12.2019 - 08.2020
- Managed VIP guest experiences and feedback systems.
- Ensured compliance with brand standards and guest satisfaction strategies.
Front Office Supervisor / Duty Manager
London Marriott Marble Arch
London
10.2018 - 12.2019
- Supervised front desk operations and handled guest relations.
- Managed schedules, revenue optimization, and team performance.
Front Desk Associate
JW Marriott Hotel, Kolkata
Kolkata
03.2017 - 07.2018
- Handled guest check-ins, checkouts, and reservation processes.
- Managed room assignments and coordinated with housekeeping.
At Your Service Representative
Goa Marriott Resort and Spa
Panaji
10.2014 - 03.2017
- Operated the switchboard, managed guest calls, and assisted with inquiries.
- Provided guest support for room amenities and special requests.
Education
SAIL (Systematic Approach to Interactive Learning) Training Program -
JW Marriott Hotel
Kolkata, India10.2017
SAIL (Systematic Approach to Interactive Learning) Training Program -
Goa Marriott Resort and Spa
Panaji, Goa, India03.2017
H.S.S.C -
Surendranath Centenury School
Ranchi, India02.2014
S.S.C -
Surendranath Centenury School
Ranchi, India02.2012
Skills
- Windows 7
- Windows 10
- Opera PMS 5v
- Opera PMS 56v
- Micros
- Salesforce (GXP)
- Service Now
- Opera Cloud Configuration
- Stationery planning
- MS-Excel
- MS Word
- Power Point
- Front office operations
- Guest services
- Team management
- Customer service
- Feedback management
- Service improvement
- Communication skills
- Problem solving
- Complaint handling
- Staff training and development
Personal Information
Date of Birth: 09/17/96
Languages
English
First Language
Timeline
Front Office Manager
Novotel New Delhi City Centre
05.2024 - Current
Front Office Manager
Courtyard by Marriott Aravali Resort
04.2023 - 05.2024
Assistant Front Office Manager
The Westin Pune Koregaon Park
06.2022 - 04.2023
W Insider
W Goa
02.2021 - 03.2022
Senior Guest Relations Manager
Park Plaza Riverbank London Hotel
12.2019 - 08.2020
Front Office Supervisor / Duty Manager
London Marriott Marble Arch
10.2018 - 12.2019
Front Desk Associate
JW Marriott Hotel, Kolkata
03.2017 - 07.2018
At Your Service Representative
Goa Marriott Resort and Spa
10.2014 - 03.2017
SAIL (Systematic Approach to Interactive Learning) Training Program -
JW Marriott Hotel
SAIL (Systematic Approach to Interactive Learning) Training Program -
Goa Marriott Resort and Spa
H.S.S.C -
Surendranath Centenury School
S.S.C -
Surendranath Centenury School
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