Ashutosh Anand
Frontoffice Manager
Saharsa
Summary
Dynamic Front Desk Manager with a proven track record at Shikin Hotels, excelling in guest relations and operations management. Expert in training and mentoring staff, enhancing team performance, and resolving complex guest issues. Skilled in implementing upselling strategies, ensuring compliance with safety regulations, and optimizing event management for maximum profitability.
Overview
8
8
years of professional experience
Work History
Front Desk Manager
Shikin Hotels
01.2020 - 12.2025
- Monitor daily room availability, ADR (Average Daily Rate), and RevPAR. You likely work with the Revenue Manager to implement upselling programs at the front desk.
- Hire train, and mentor a team (Receptionists, Concierge, Night Audit). For a 5-year veteran, this includes conducting performance reviews and succession planning
- Act as the final point of contact for complex guest issues, turning negative experiences into loyal "repeat" guests.
- Coordinate with Housekeeping to ensure room "turnaround" times meet guest arrival demands and with Maintenance for urgent room repairs.
- Oversee the lifecycle of an event—from reviewing the BEO (Banquet Event Order) to the final "strike" (cleanup). You ensure the floor is set exactly to the client's floor plan and aesthetic.
- Overseeing banquet billing, ensuring all "extras" (corkage, extra hours, AV) are captured and invoiced accurately to protect the bottom line.
- Ensuring all events meet local fire codes, health and safety regulations, and alcohol service laws.
Front Desk Receptionist
Shangrila Resort & Water Park
08.2017 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
No Degree -
DDHS Sardiha, BSEB Board
Sardiha, Saharsa, Bihar 852127Skills
Office meetings
Listening skills
Safety and security procedures
Customer service
Problem-solving
Problem-solving skills
Guest relations
Operations management
Administrative skills
Training and mentoring
Timeline
Front Desk Manager
Shikin Hotels
01.2020 - 12.2025
Front Desk Receptionist
Shangrila Resort & Water Park
08.2017 - 10.2019
No Degree -
DDHS Sardiha, BSEB Board