Ashutosh Dubey

• Responsible for On-boarding new Projects and Services for Marketing Automation and assisted in transition process and downloading same to fellow team members.
• Ensured that user expectations are met during quality check process. Draft quality assurance policies and procedures.
• Monitoring queues and assign incidents before missing response time as per thedefined Service Level Agreement (SLA).
• Sharing best practices and provide internal support and trainings to the team member
• Working in capacity of executioner & peer reviewer for different kind of programs created in Marketo, Certain & Dynamics: 365.
  Development & Optimization of Online Webinars as well as Onsite Event programs as per Marketer's Requirement
• Working on ON24 and Certain tool along with Marketo for event creation. Exposure to third party integrations.

• Takes escalation calls and helps management in improving process
• Handles social media pages of Feel Good Contacts on Facebook, Twitter.
• Also handles Trustpilot rating and issues.
• Handles issues faced by Delivery Agents (Royal Mail, DHL, FedEx ) and also checks the refund process of lost shipments.
• Help customers with purchasing of contact lenses from website.
• Assists them if they face any quality issue.

Worked in Electronic Arts Chat Process

• Manages team of 14 Members and takes Escalation Chats.
• Also responsible for OSAT score of team and helps in increasing score of other advisors.
• Assists EA Gamers with technical issues like game stuck, purchased item not received.
• Also provide them support if they face any issues with their gaming consoles ( PlayStation, Xbox, Ninetendo etc)
• Designed employee training curricula to instill necessary process skills, verifying competency via subsequent test procedures.

Was working in Larsen & Toubro Project of Kanpur Thermal Power Plant

• Responsible for the completion of work according to the drawing issued by L&T.
• Maintain Daily Progress Report (DPR).
• Responsible for testing of the fabrication part (K testing, Manual testing).
• Align Workers in specific tasks to complete the work in the given deadline

• Overhauling and Repair of Propeller Blades of Aircraft DO 228.
• Overhauling and Repair of Propeller Blades of Aircraft Avro.
• Overhauling and Repair of Engines of the Aircraft (ROTAX).
• Overhauling and Repair of Gear Box of Aircraft Avro.
• Quality Analyst