Karthika Durairangam
Senior Business Analyst
Bengaluru,KA
Summary
Senior Business Analyst with expertise in SDLC and Agile methodologies. Over 14 years in the Software industry, focused on delivering exceptional quality and service. Demonstrated performance excellence and strong organizational skills to drive efficiency and lead teams to successful product delivery.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Senior Business Analyst
Impelsys
11.2022 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Collaborated with cross-functional teams during migration and product development, ensuring a cohesive approach to business analysis.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations for the product and ISO 9001 & CMMI Audits.
- Created detailed user stories for system development, leading to improved functionality and user satisfaction.
- Owned & Maintain Product Backlog, Defined Priorities.
- Worked with the Solution & UX team to finalize the User Flows.
- Driven Sprint Planning & Grooming and Briefed the Development/Testing teams. Conducted Daily Scrum Meetings, Sprint Level Reviews & Demo’s.
- Managed the UAT sessions with client stakeholders. Customer acceptance (UAT) with minimal comments and First Time Right (FTR) deliverables.
- Managed the Jira & Confluence dashboards. Product Documentations (Technical, UGs etc.) made available and maintained.
- Ensured quality of deliverables working with QC team and other stakeholders. Ensured Minimal defects pre/postproduction release.
- Supported leadership team with reporting, analysis, and business presentations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Generated ad-hoc reports to evaluate specific business requirements.
Senior Business Analyst -
TEKSystems
01.2022 - 09.2022
- Worked on UP-Stream and Down-Stream systems like ECS, ICIS, PPQA, Product rules, and PSAR to deliver the invoice to the customers.
- Supported MN(US-Minnesota) and WY (US – Wyoming) clients, on the following Line of Business Medicaid, Medicare, Medigap, Medsup, Commercial, Dental & Vision in invoice generation.
- Created dashboards and maintained trackers, MOM, and Addressed tickets in CHERWELL(ticketing tool) promptly and resolved within SLA. Also performed ticket triage.
Business Analyst -
Renaissance Inde Pvt. Ltd
07.2017 - 07.2021
- Extracted , cleaned, and processed data to provide existing market trend using Python.
- Insight on website traffic and other statistical information was provided as postgresql report for vital business decisions.
- Closely worked with SCRUM team to ensure adherence to business requirements and Client's needs.
- Manipulated data using pivot tables, pivot charts, and macros.
- Conducted root cause analysis to formulate counter measures to business mistakes and improve operations.
- Managed a team of 3 professionals.
- Elicited stakeholder feedback and collaboration at regular meetings.
- Gathered and defined user requirements for system updates.
IT Analyst -
Tata Consultancy Services
05.2008 - 05.2015
- Reconciled ledger and statement file, the mismatch was identified and action was taken accordingly.
- Worked on IPVersion4 to IPVersion6 change for the nodes.
- Provided access, and production support for ten instances of CASE application for EUROPE, South Africa, China, and Asia Pacific countries by resolving tickets logged in CCM.
- Responsible for Defect Prevention(DP) in the team. Conducted various sessions, and shared techniques to prevent defects at the Design phase of SDLC.
- Synthesized large datasets into actionable insights, elevating decision-making.
- Skilfully provided advice and technical training to employees after system installations or upgrades.
- Managed a team for 4 professionals
- Determined strengths and weaknesses of established processes and practices.
Education
Master of Business Administration - Human Resource
Anna University
Bachelor of Technology - Computer Science Engineering
Sri Manakula Vinayagar Engineering College
Higher Secondary -
St. Joseph of Cluny, Higher Secondary School
Matriculation -
St. Joseph of Cluny Higher Secondary School
Skills
Business process mapping
Agile methodology
Stakeholder management
Software application development
Technical Understanding
Decision making and ownership
User-Centric Thinking
Requirements gathering
Detailed process evaluation
Manual development
Employee training
Product and business knowledge
High-value project coordination
Technical: UNIX & LINUX (scripting), Python(Pandas &Numpy), R(basics), Tableau, Excel Microsoft SQLserver, Mysql, Oracle9i, Sybase, Postgresql, Oracle 132 Microsoft Office, Visual Studio, Rstudio, Anaconda3, Jupiter Notebook, Github Windows 7/Vista/XP/2000, Linux - Ubuntu, Windows 2003/2008
Non-Technical : Application Development, Data analysis and understanding, Problem solving(IT and operations), Negotiating, Process and product design, GAP Analysis, SDLC, Training and Employee development, Process flow diagram, Agile Methodology, Jira, Confluence, MS Viso, Power BI, Strategic flow US Health-Care Insurance billing, Real Estate, and Scrum
Accomplishments
- Awarded for ideas presented in American Heart Association's - Think Tank.
- Synergy Award presented for excellent work in Migration project.
- On the Spot Award - Awarded by Nielsen Client for excellent performance in Migration project, L2 Support for ten instance of EUROPE CASE Application.
- Best Faculty Award - Awarded by TCS for UNIX and LINUX knowledge transfer session.
Certification
SCRUM Certified
Personal Dossier
- DATE OF BIRTH : NOV 27, 1985
- GENDER : Female
- MARITAL STATUS : Married
- NATIONALITY : Indian
- PASSPORT NO :P0007304
- LANGUAGES KNOWN : English, Tamil, Hindi,Telugu.
Hobbies
- Reading books of different types like Spiritual, Financial, and Self-Development.
- Listening to music like melody.
- Traveling to hill stations, historical places, and ancient temples.
- Befriending people of all age groups.
- Practicing yoga.
Timeline
Senior Business Analyst
Impelsys
11.2022 - Current
Senior Business Analyst -
TEKSystems
01.2022 - 09.2022
Business Analyst -
Renaissance Inde Pvt. Ltd
07.2017 - 07.2021
IT Analyst -
Tata Consultancy Services
05.2008 - 05.2015
Master of Business Administration - Human Resource
Anna University
Bachelor of Technology - Computer Science Engineering
Sri Manakula Vinayagar Engineering College
Higher Secondary -
St. Joseph of Cluny, Higher Secondary School
Matriculation -
St. Joseph of Cluny Higher Secondary School