Jira
PRABHSIMRAN KAUR
Senior Business Analyst
Summary
Experienced and dedicated Business Analyst with over 6 years of experience enhancing business systems for prominent organizations. Skilled team leader proficient in effectively managing projects and achieving goals, leveraging a deep understanding of systems engineering concepts. Proven track record of guiding business operations, management strategies, and enhancing profitability for clients and organizations.
Overview
5
5
years of professional experience
Work History
Senior Business Analyst
Bajaj Finserv Limited
01.2022 - Current
- Guided teams in refining Agile techniques, facilitating the evolution of delivery cycles, and establishing documentation frameworks to support Agile methodology implementation within a Waterfall-centric delivery environment.
- Provided support to the leadership team by generating reports, conducting analysis, and preparing business presentations to convey project updates and insights.
- Collaborated with respective stakeholders and management to ensure comprehensive understanding and analysis of project delivery timelines, thereby optimizing scheduling efficiency.
- Developed a comprehensive business plan outlining goals, objectives, and strategies to achieve desired outcomes, fostering alignment across the organization.
- Currently leading the construction of a Partner Portal at Bajaj Finance, aimed at providing partners with an efficient online platform for submitting customer cases and managing reports, while also streamlining automated payouts at month-end.
- Collaborated extensively with various teams including development, marketing, business engagement, PODs, cyber security, and quality analysis to ensure the delivery of high-quality products.
- Demonstrated proficiency in cross-team collaboration, notably through the integration of Salesforce with the system to centralize customer data and sales tracking, as well as the integration of Product On Demand (PODs) like KYC, Mandate, and CIBIL Generation.
- Orchestrated integrations of third-party services to maintain KPIs and logs, facilitate email and SMS communications, process payments, and capture customer feedback, enhancing overall operational efficiency and effectiveness at Bajaj Finance.
Business Analyst
Softobiz Technologies
02.2020 - 12.2021
- Conducted market research and stakeholder meetings to identify customer needs and business requirements, developing detailed strategies and risk management plans accordingly.
- Implemented key performance indicator dashboards and facilitated agile ceremonies to ensure timely and budget-compliant delivery of product objectives.
- Spearheaded the development of innovative tools and platforms, including a Podcasting tool with Dolby integration, a Health Care website for autistic children, and an App promoting physical activity tracking, alongside the creation of an enterprise-level data warehouse for comprehensive analysis.
- Collaborated closely with product owners to prioritize tasks and ensure alignment with project goals, while also fostering effective communication and coordination among cross-functional teams.
Associate Business Analyst
01 Synergy
09.2018 - 11.2019
- Conducted market research, developed business plans, and secured investor funding, enabling successful business launch and growth.
- Identified IT opportunities in the health sector, resulting in significant business expansion and implementation of Agile/Scrum principles for streamlined operations.
- Crafted persuasive proposals, attracting new business opportunities, and fostering growth in health app development.
- Established strong customer relationships, driving repeat business and referrals, while diversifying services with hybrid mobile apps, backend tools, and e-commerce websites for the health sector.
Education
Bachelor of Technology - Information Technology
Gurunanak Dev Engineering College
Ludhiana, India 04.2001 -
Skills
Data Analysis
Business Process Mapping
Operations Analysis
Forecasting and Planning
Agile Methodology
User Acceptance Testing
Business Administration
Requirements Gathering
Software Development Lifecycle
Business Process Improvement
Process Development
KPI Tracking
Business Intelligence Tools
Stakeholder Management
Cost-Benefit Analysis
Process Mapping
Project Management
Sales Force
POD Integration
SSO Integrations
MySQL
Wireframing & Flowcharts
Costing & Budgeting
Sprint Planning
Software
Tableau
Microsoft Azure
Microsoft TFS
SFDC
MySQL
Postman
Dolby Integration
Balasmiq
Visio
Figma
Drawio
Live Streaming with FB, Youtube & In
Apple Car Play Integration
Interests
Cooking
Baking
Accomplishments
- Received "HEROS" Award for my work in delivering Partner One Application for Bajaj Finance in April 2023
- Received "Kudos" for Partner Portal in September 2022
Timeline
Senior Business Analyst
Bajaj Finserv Limited
01.2022 - Current
Business Analyst
Softobiz Technologies
02.2020 - 12.2021
Associate Business Analyst
01 Synergy
09.2018 - 11.2019
Bachelor of Technology - Information Technology
Gurunanak Dev Engineering College
04.2001 -