Ashutosh Kumar
Bengaluru
Summary
Proactive operations manager with 4.5 years of rich experience in sales and business operations, operations management and office administration. Proficient in leveraging technology to streamline operations, enhance efficiency & business growth. As a founding member, I had direct involvement with the CEO and COO, shaping company's operations strategy –B2B– as well as sales operations execution –B2B2C–.Seeking a new environment to up skill my operational knowledge and help me grow in my career.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager - Business Operations
Tapfin
Bengaluru
07.2024 - Current
- Managed PAN-India business operations for the company.
- As the SPOC for lenders, I addressed queries regarding clients and their documentation.
- Maintained the business MIS for company-wide operations, along with the investor MIS.
- Updated and maintained databases with current information.
- Communicating effectively with internal stakeholders (such as Sales, Credit, Finance, HR, and IT) to ensure smooth operational execution.
- Addressing any challenges or escalations raised by the teams, clients, or lenders.
- Documentation for fund disbursement from lenders to clients.
- As a BCP coordinator, ensuring that business continuity plans are in place.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recognized by management for exemplary performance.
Assistant Operations Manager
Welectric
Bengaluru
02.2020 - 06.2024
- Managing a fleet comprising more than 300 electric vehicles spread across Bangalore, Hyderabad, and Chennai
- Procurement of electric vehicles from OEMs like Hero Electric, Ampere, and Okinawa for B2B logistics purposes
- Managed a team comprising one supervisor and three service engineers
- Managed Preventive & corrective maintenance of EVs across Bangalore
- Procurement of new insurance and renewing insurance policies for the entire vehicle fleet from GoDigit, Iffco-Tokio, ICICI and Acko
- Cultivated strong relationship with OEMs and their dealer like Ather, TVS, Bajaj, OLA and Hero VIDA
- Documentation for fund disbursement from financial partners like TATA Capital
- Responsible for billing invoicing & collection for all leased vehicle
- Coordinating with end consumers throughout the entire process, from online order placement to vehicle delivery
- Leading the implementation of physical marketing strategies at client campuses and being the single point of contact for after-sale support on warranties, insurance, maintenance and foreclosure
- Representing operations as a subject matter expert to the Technology team for the development of an enterprise technology platform and consumer mobile application
- Assisting the technology team as the capacity of fleet data owner
- Owning and coordinating lease rental pricing & EV information on mobile app and ensuring vehicle documents & all information is updated on app / technology platform
Education
B Tech - CSE
Institute of Technical Education & Research
Bhubaneswar01.2014
Skills
- Sales Operations
- Vendor Management
- Process Management
- CRM
- Service Excellence
- Quality Compliance
- Excel
- Word
- Operations Management
Certification
- Lean Operations Management & Six Sigma, IIM-Rohtak via Uptop
- Microsoft Excel from beginner to advance, Udemy
Languages
- English, Proficient
- Hindi, Native
Passions
- Handy Works: Basic maintenance & fixing of home electrical components & appliances
- Cooking: Avid home cook
- Travelling: Exploring new places
Timeline
Assistant Manager - Business Operations
Tapfin
07.2024 - Current
Assistant Operations Manager
Welectric
02.2020 - 06.2024
B Tech - CSE
Institute of Technical Education & Research
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