Raghavendran M P
Assistant Manager, Business Operations
Chennai
Summary
Dynamic Assistant Manager with a proven track record at Genpact India Pvt Ltd, excelling in operations management and strategic planning. Enhanced team productivity through effective relationship building and data analytics, achieving significant improvements in sales conversion rates. Skilled in budgeting and forecasting, I foster a collaborative environment that drives operational excellence.
Overview
12
12
years of professional experience
Work History
Assistant Manager, Business Operations
Genpact India Pvt Ltd
Chennai
07.2024 - Current
- Assisted Sales Operations Manager on various tasks which increased overall productivity and efficiency of the team.
- Managed CRM system updates and maintenance, ensuring accurate tracking of customer interactions and history.
- Assisted in the preparation of sales presentations for the Weekly, Monthly Quarterly on the Opportunities closed.
- Optimized data management for better decision making in sales strategy development.
- Prepared sales presentations for clients showing Won and Loss on each Profit centers, Territory, Team wise
- As i am an Electrical Engineer, Assisted Technical Service team by handling the Various short term projects related to Client specific operations on Utility Poles review, Sag Analysis, Data capturing for Field Crew works
- Recruited, hired, mentored and trained approx 25 staff on business process for this Technical services,
Assistant Manager, Facility
Genpact India Pvt Ltd
Chennai
04.2019 - 07.2024
- Managing day-to-day operations to meet performance, quality and service expectations from the third party service providers on facility operations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment..
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments..
- Facility budget preparation with all the ongoing and forecast operations planes for OPEX and also ensuring alignment with financial goals.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Successful Decommissioning of 30,000 Sq ft office space under Site optimization plan by clearing all the Office materials, Utility Devices as per the SEZ Norms From SEZ location
- Successfully managed the setup and Go live of a 60,000 sq. ft. Office space in Chennai, overseeing all facets of facility operations to ensure optimal performance
Executive- Facility Managememnt
Jones Lang LaSalle (JLL) Integrated Facility Management.
Chennai
03.2017 - 04.2019
- Responsible for 1 Lakh Sq ft Multi level facility operations activities including Hard and Soft Services, Cafeteria management, Vendor management, Facility Lease, Asset and Space Management.
- Manage and coordinate required construction services, renovations and restructuring activities including move planning.
- Provide local insight into space planning initiatives to ensure that office space is being utilized effectively and recommendations for lease terminations/renewals as appropriate.
- Managed budgets within allocated funds and tracking of expenditures (CAPEX & OPEX)
- Ensure office is maintained in accordance with health and safety legislation, building codes, fire code, by ensuring proper work practices are followed and preventative maintenance programs implemented.
- Responsible for the digitalization of facilities management activities.
- Responsible for all the internal and external Audits.
- Optimized space usage within the facility through strategic planning that accommodated both short-term events and long-term expansion needs.
- Developed strong vendor relationships, negotiating favorable contracts for services and supplies.
- Enhanced safety standards by conducting thorough risk assessments and addressing hazards promptly.
- Implemented energy-saving initiatives, reducing overall utility expenses for the facility.
- Conducted thorough analyses of utility usage data, identifying trends and potential savings opportunities
- Developed and implemented solutions to maintain and improve client infrastructure at existing sites.
- Performed routine training and attended special events to enhance job knowledge and skills.
Substation Technician
Sodexo Technical Services Pvt Ltd
Chennai
08.2014 - 03.2017
- Power and Lighting distribution, UPS, UPS Panel, RPDB, LDB,UDB with necessary wiring , Good knowledge in Fire alarm panel, smoke detector & fire detectors Electrical Drawings, Manpower Management and Material Estimation & Procurement, .
- Operation and Maintenance of Diesel Generators up to 2000 KVA Cummins & CAT and Increased power generator efficiency by conducting regular maintenance and repairs.
- Overall 11KV electrical substation operation and Conducted comprehensive testing of high-voltage transformers, circuit breakers, and switchgear to ensure proper operation and minimize risks associated with equipment failure.
- Reduced downtime by troubleshooting and repairing substation issues in a timely manner.
- Improved safety protocols by assisting in the development of new procedures for handling hazardous materials and equipment.
- Implemented preventative maintenance programs that reduced overall equipment failures while extending their lifespan throughout substations under my responsibility.
- Safeguarded company assets through diligent monitoring of security systems at substations facilities, promptly addressing any potential threats or concerns that arose.
- Documented daily activities in internal system and submitted timely shift reports.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Sri Sai Ram Engineering College
Chennai 04.2001 -
Diploma - Electrical & Electronics Engineering
Adhiparasakthi Polytechnic College
Melmaruvathur , Tamil Nadu 04.2001 -
Skills
Budgeting and forecasting
Analytical skills
Logistics management
Business planning
Infrastructure costs monitoring
Operations management
Relationship building and management
Client service
Sales operations
Sales analytics
Salesforce
Asset management
Energy management
Time management
Timeline
Assistant Manager, Business Operations
Genpact India Pvt Ltd
07.2024 - Current
Assistant Manager, Facility
Genpact India Pvt Ltd
04.2019 - 07.2024
Executive- Facility Managememnt
Jones Lang LaSalle (JLL) Integrated Facility Management.
03.2017 - 04.2019
Substation Technician
Sodexo Technical Services Pvt Ltd
08.2014 - 03.2017
Bachelor of Engineering - Electrical And Electronics Engineering
Sri Sai Ram Engineering College
04.2001 -
Diploma - Electrical & Electronics Engineering
Adhiparasakthi Polytechnic College
04.2001 -