Microsoft Project
Sushant Tandon
Project Management
Toronto,Ontario
Summary
A versatile professional with a proven track record of delivering successful projects across multiple industries. Expertise includes telecom, eCommerce, HCM & Payroll, and professional audit and tax services.
Specialized in project management and played a key role in driving business growth, implementing effective change management strategies and enhancing operational efficiency.
Experienced in cross-functional collaboration with different service line teams and executive leadership to achieve project success.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Senior Specialist Project Manager, Innovation and Change Project Management Office (PMO)
BDO Canada
Toronto
03.2024 - Current
- Executing the project management strategy for the biggest firm wide initiative to build a new Client Digital experience portal by redefining the onboarding and milestone experience for our Canadian clients and internal practitioners
- Spearheading two AI-centric project pilot rollouts for ChatGPT Enterprise as a home-grown tool (NDA signed) to enhance employee productivity by 75% while reducing overhead costs by 30%; on track to be green-lit for firm-wide rollout having secured approval from key leaders
Project Manager II, Strategic Initiatives Project Management Office (PMO)
ADP Canada
Toronto
08.2021 - 06.2023
- Executed a bilingual live-chat feature on ADP's flagship product across multiple platforms (Web & Mobile); collaborated with business & technology teams with high-impact client-facing outcomes including an 80% client satisfaction rate & 92% associates adoption rate
- Implemented operational changes by piloting the Genesys-based outbound dialer to improve agent productivity by 405 minutes for Blast campaigns & 496 minutes for Bridgeback campaigns
- Spearheaded monthly project governance meetings with the business executives to review project status and resolve issues; determined project plans, milestones, and timelines with accountability for tracking and communication
- Standardized the operating practices, processes, and artifacts for the PMO team; ensured 100% adoption for net new projects
Digital Project Manager
Spinrite Inc
Toronto
05.2021 - 08.2021
- Successfully led 3 Drop-Ship Vendor projects to increase total e-commerce sales by $52K by streamlining the process roadmap and supervising the quality assurance testing
Digital Account Manager
Digital Main Street
Toronto
06.2020 - 12.2020
- Spearheaded the pre-sales process, managed business opportunities and led the Organizational Change Management (OCM) of 50+ Small & Medium Businesses (SMBs); transitioned their businesses from brick-and-mortar onto the Shopify platform; helped increase billable revenue for Shopify by $22,350
- Improved problem-solving efficiency by reducing customer turnaround by 12%
- Increased customer conversions for our clients by 20% by leveraging and implementing a post-launch marketing strategy to increase their reach
Product Manager Intern
GoIntegrations
Toronto
11.2019 - 02.2020
- Automated and implemented an order split feature on client platforms resulting in a 20% increase in sales across 3 clients and $200,000 in overall cost savings
- Created marketing collateral to enable sales and drove campaigns by leveraging Zoho Surveys to get client feedback
Network Engineer / Project Manager
Ericsson Global Services
12.2013 - 07.2018
- Achieved the annual target of raising $5Mn of purchase requests for network equipment thus driving sales and improving efficiency by decreasing the number of repeat site visits by 20%
- Supervised the on-site operations and managed the finances of multiple multi-year network rollout projects
- Improved network performance by using data analysis tools to evaluate real-time data in coordination with audit and network design teams resulting in a call drop reduction of 35%
Education
MBA - Strategic Management And Operations
Schulich School of Business, York University
Toronto, ON, Canada 01.2020 - 12.2020
Bachelors of Technology (B.Tech) - Electronics & Communications Engineering
Vellore Institute of Technology, VIT University
Vellore, India 04.2013 - 05.2013
Skills
Scope Management
Problem Solving
Project Scheduling
Project Planning
Meeting Facilitation
Requirements Gathering
Budgeting Forecasting
Document Management
Agile Methodology
Cross-Functional Collaboration
Conflict Management
Software
Microsoft Powerpoint
Microsoft Excel
Tableau
Notion
Microsoft Azure DevOps
Microsoft Visio
JIRA
Certification
Project Management Professional (PMP)
Timeline
Senior Specialist Project Manager, Innovation and Change Project Management Office (PMO)
BDO Canada
03.2024 - Current
Project Manager II, Strategic Initiatives Project Management Office (PMO)
ADP Canada
08.2021 - 06.2023
Digital Project Manager
Spinrite Inc
05.2021 - 08.2021
Project Management Professional (PMP)
12-2020
Certified Associate in Project Management (CAPM)
06-2020
Digital Account Manager
Digital Main Street
06.2020 - 12.2020
MBA - Strategic Management And Operations
Schulich School of Business, York University
01.2020 - 12.2020
Certified Scrum Product Owner (CSPO)
11-2019
Product Manager Intern
GoIntegrations
11.2019 - 02.2020
Certified Scrum Master (CSM)
10-2019
Lean Six Sigma Green Belt
12-2018
Network Engineer / Project Manager
Ericsson Global Services
12.2013 - 07.2018
Bachelors of Technology (B.Tech) - Electronics & Communications Engineering
Vellore Institute of Technology, VIT University
04.2013 - 05.2013
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