Azure
Ashutosh Kumar
Associate Network engineer
Summary
Extensive Experience of 4+ year Networking Role Good hands-on experience in Active directory. Experience in Routing and switching OSPF, BGP ,TCP/UDP , Network Monitoring , Hardware installation, EUC support , technical support , Service desk job support.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Associate network engineer
British telecom
06.2021 - Current
- Design and deploy functional and secure networks (LAN, WAN, WLAN, VPN)
- Configure and install networking hardware (e.g., routers, switches, firewalls)
- Monitor network performance and integrity using diagnostic tools and performance metrics
- Troubleshoot network issues and outages, providing timely resolution
- Ensure network security through firewalls, VPNs, and other measures
- Work with IT support and system administrators to integrate new technologies
- Maintain documentation for networks, systems, and processes
- Coordinate with vendors and service providers for equipment and support
- Proficiency in network protocols (TCP/IP, DNS, DHCP, etc.)
- Hands-on experience with Cisco, Juniper, or similar networking equipment
- Familiarity with network monitoring tools (e.g., Wireshark, SolarWinds, Nagios)
- Understanding of cybersecurity principles and best practices
- Strong analytical, problem-solving, and communication skills
- Networking Protocols: TCP/IP, UDP, BGP, OSPF, EIGRP, RIP, MPLS, VLAN, STP, ARP, DNS, DHCP, NAT, SNMP, ICMP, FTP, HTTP/HTTPS, SSH, Telnet
Technical support Engineer
Hitachi
09.2019 - 12.2021
- Managing daily operations like call response TAT, Ticket logging, Quality monitoring and improving planning and prioritizing calls based on critically.
- Prepare and provide daily checklist and weekly and monthly MIS.
- Enhance excellence in communication and monitor the level of service delivery in order to determine areas.
- User complaints by logging call via phone and mails with assigned priorities and follow end to end process to close.
- Answering phone calls recording incident and providing resolution and escalate with necessary and closing request for the stabilize SLA.
- Also Logged the call in Major incident.
- All mails to be read thoroughly and reply to all the concerned in case of escalation.
- Generating the tickets and aligned the engineer of concerned team to resolve this Issue.
- Co-ordinate with engineer as well as with user for the update of the call.
- Closing the ticket id with proper resolution method.
- Worked on tools like Mimecast, SAP, Active directory, PGP etc.
- Taking the system remote via MSRA and MSRSTC as well as on MS team.
- Worked on Lotus notes as well as Outlook.
- Good experience in Microsoft Intune, to configure windows update ring policy, testing & deployment.
- Good experience in Microsoft Intune for managing Mobile device management, BYOD & Corp device management, configure policies, monitoring & provide end user support if required.
- Provide Tier 3 support and have ready to be working on high priorities/escalated tickets.
- Software distribution and Monthly patch deployment.
- Good Knowledge of Microsoft Azure.
Education
B.Tech - computer Science
ITS Engineering college
08.2015 - 02.2019
Skills
TCP/UDP
undefinedPersonal Information
Total Experience: Extensive Experience of 4+ years as Azure Cloud Administrator and Networking Role
Certification
CCNA
Interests
Timeline
Associate network engineer
British telecom
06.2021 - Current
Technical support Engineer
Hitachi
09.2019 - 12.2021
B.Tech - computer Science
ITS Engineering college
08.2015 - 02.2019
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