Ashutosh Kumar Singh

Enterprise Account Management: Successfully manage high-value enterprise accounts in India, driving customer satisfaction, retention, and revenue growth for Zoho Corporation’s SaaS solutions.

Customer Success Leadership: Spearhead customer success initiatives, ensuring seamless onboarding, adoption, and long-term value realization for direct and partner-managed accounts.

Partner collaboration: Build and nurture relationships with channel partners, aligning on goals to enhance customer outcomes, and expand account portfolios.

Strategic Upselling & Cross-Selling: Identify opportunities to deepen customer engagement, resulting in increased product adoption and upsell revenue for enterprise clients.

• Customer Advocacy: Act as a trusted advisor, resolving escalations and fostering strong relationships to achieve high Net Promoter Scores (NPS) and customer loyalty.
• Data-Driven Insights: Utilize CRM tools (e.g., Zoho CRM) and analytics to track account health, predict churn risks, and implement proactive retention strategies.
• Team Coordination: Collaborate with cross-functional teams, including sales, product, and support, to deliver tailored solutions that align with client objectives.
• Process Optimization: Streamline customer success workflows, reducing onboarding time and enhancing operational efficiency for large-scale accounts.
• Stakeholder Communication: Engage with C-level executives and key stakeholders, delivering compelling presentations and QBRs to showcase value and secure renewals.

• Worked on Europe and UK key accounts, and hosted and anchored multiple events, such as Zoholics and the global sales meet.
• Trained 5 interns in my team and helped them get onboarded as full time employees.
• I acted as a founding member of the account management team and helped to create and set the process for the team.

Implemented comprehensive SaaS solutions for Accounts Receivables from initiation to completion.

Deployed SaaS products for diverse clients located in APAC, EMEA, and NA markets.

Directed project teams to ensure timely delivery while meeting client business goals.

Oversaw stakeholder management involving risk mitigation, issue resolution, and change management processes.