PONNANNA TP

Strategic Account Manager — Global & Alliance Accounts, Dell Technologies.|Corporate South R&D, Bengaluru, India.

• Led full-cycle Enterprise Solution Selling — from strategic prospecting and opportunity qualification to commercial negotiations, deal closure, and post-sales engagement — consistently exceeding quarterly and annual revenue targets.
• Delivered consultative sales engagements by aligning Dell's enterprise offerings with customer digital transformation roadmaps and infrastructure modernization strategies, directly addressing CXO-level business priorities.
• Managed a portfolio of 50+ global and hybrid enterprise accounts across IT/ITES, manufacturing, media and entertainment, and travel technologies, driving end-to-end strategic account management across parent and subsidiary organizations.
• Established and maintained trusted CXO relationships with procurement heads, IT leaders, and key decision-makers, enhancing account alignment and fostering long-term strategic partnerships.
• Generated multimillion-dollar revenue opportunities through proactive business development, strategic account planning, and customer-centric engagement across high-growth industry verticals.
• Generated multimillion-dollar revenue opportunities by executing proactive business development and strategic account planning while engaging customers in high-growth industry verticals.
• Collaborated cross-functionally with OEM partners, solution architects, and distributors in Alliance and Hybrid Sales motions to deliver seamless enterprise outcomes, and accelerate deal velocity.
• Sustained strong QoQ and YoY business performance through structured account penetration strategies, customer acquisition initiatives, and optimized consultative selling frameworks.
• Drove strong QoQ and YoY business performance through structured account penetration strategies and targeted customer acquisition initiatives.

• Resolved customer inquiries efficiently, improving resolution time and enhancing customer satisfaction.
• Processed customer orders and returns accurately, ensuring seamless transaction experiences.
• Trained new representatives on systems and protocols, fostering a knowledgeable and effective team.
• Utilized CRM software to track customer interactions, optimizing follow-up processes and service quality.
• Resolved customer inquiries and concerns, enhancing overall service quality and client satisfaction.
• Consistently exceeded inbound sales targets, contributing to a 10% YoY revenue increase across TV and Internet product lines by engaging U.S. customers with consultative selling techniques, personalized bundle recommendations, and value-driven closing strategies.