Support and maintenance of Loan IQ (Disbursement) applications
4 months – ongoing upgrades across three banks
- Led AppOps and DevOps teams to ensure optimal performance and seamless delivery of Loan IQ applications across production environments
- Coordinated with Linux teams, product teams, and infrastructure teams, ensuring effective communication and alignment to meet operational objectives
- Managed databases across Oracle, MS SQL, and DB2 platforms, driving high availability, and reliability for critical services
- Handled critical projects for ADB, CBA, and SCB, maintaining a 99.98% uptime for Loan Disbursement Product services.
- Implemented proactive solutions to address performance challenges, reducing downtime, and optimizing operations for critical business processes
Support and maintenance of BFSI applications
16 months – managed 7 applications
- Resolved an average of 50 support tickets per week, ensuring timely issue resolution, and maintaining high levels of client satisfaction
- Implemented process improvements that reduced average resolution time by 30%, enhancing team productivity, and driving cost savings
- Performed regular system maintenance activities, ensuring 99.9% uptime for critical BFSI applications, and enabling uninterrupted services for clients
- Collaborated with cross-functional teams, including DevOps and application operations, to optimize performance and reliability across the ecosystem
- Developed proactive monitoring and troubleshooting strategies, minimizing downtime, and ensuring seamless application performance
Support and maintenance for Data Guard setup
30 months – critical system support
- Managed support and maintenance for the Data Guard setup for 30 months, ensuring 99.5% uptime, and minimizing data recovery time for critical applications
- Implemented proactive monitoring and performed regular performance tuning, resulting in a 15% improvement in overall system stability
- Conducted regular assessments and audits, reducing data replication errors by 20%, thereby enhancing system reliability and data consistency
- Collaborated with cross-functional teams to streamline processes, optimize configurations, and improve overall database performance