ASHUTOSH MISHRA

• Leading triage & collaboration sessions between Intune, MDE, and SCCM teams to streamline incident resolution and improve endpoint protection strategy.
• SME and escalation point for Endpoint Security in Intune.
• Troubleshooting high-impact technical issues for enterprise customers.
• Coordinating with PG for engineering fixes and feedback.
• Delivering ramp-up sessions and mentoring internal engineers.

Client: Ocean Spray Cranberries

• Responsible for Advanced Troubleshooting of Enterprise Mobility Infrastructure which includes issues from Device Registration, MDM, MAM components.
• Experience in configuring and troubleshooting Platform Specific (iOS, Android, Windows) Device Management and Application Management Policies.
• Experience in Mobile Application Management configuration and Troubleshooting which include Public/In-house Apps Publishing and Distribution, Volume Purchase Program, Appstore configuration and troubleshooting.
• Responsible for advanced Device Management activities which includes setting iOS Supervised Mode, Kiosk Mode setup, Bulk User Enrollment, Shared Device management, BYOD configuration and Compliance Setup.
• Shared IOS and supervised Kiosk device deployment.
• Experience in endpoint security and baseline policies.
• Responsible for resolving issues arising out of Monitoring and Alerting for MDM services.
• Responsible for MDM Services log analysis from all MDM infrastructures and take appropriate actions.
• Autopilot deployment and troubleshooting
• Application deployment like msi, Win32 app deployment.
• Windows information protection deployment and troubleshooting.

• Enterprise wide O365 Mobile and PC management and Bulk enrollment.
• Advance troubleshooting with online policy applied to windows 8/10 or Mobile device.
• Support for enrolling devices with Microsoft intune or O365 MDM.
• Support for Deploying windows update/ software
• Intune for education deployment
• Device application management
• Deployment of conditional, compliance and configuration policy.
• Apple device management: DEP enrollment.
• Project: Microsoft Cloud Identity Services

• Proficient in handling escalated calls and providing level 1 Technical Support to end-user
• Microsoft Outlook, configuration and troubleshooting.
• VPN connection troubleshooting
• Administrate MS Active Directory accounts and groups
• Technical troubleshooting for windows 7
• Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.
• Provided the Remote support & Net meeting support using following software Team Viewer, RC tool manager
• Installation of Antivirus, Patches & Updates from Backend side.
• Support in testing and deployment of new applications and systems.
• Workaround if incident cannot be resolved.
• Project: Warner Music Group