Ashutosh Nair
Pune
Summary
Motivated to pursue demanding roles in respected organization, fostering growth in knowledge and experience to effectively enhance daily work contributions.
Overview
10
10
years of professional experience
Work History
Renewals Operations Consultant
Teradata
06.2022 - Current
- Assess renewal opportunities 9-6 months prior to expiry day.
▪ Prepare pricing and quotes for renewals, aligning with contract terms and customer requirements.
▪ Collaborate with the Deal Desk to establish competitive pricing and discounts and send quotes for
approvals.
▪ Provide continuous support to the Renewals sales team and address inquiries and concerns raised
by the renewals account manager with respect to pricing and products in the quote.
▪ Submit the renewal orders to the Teradata order management group.
▪ Monitor product end of life and support, assisting in contract and SOW preparation.
▪ Receive, review, and process executed renewal orders accurately and efficiently.
▪ Maintain Salesforce opportunity hygiene, ensuring accuracy and timeliness of entries.
▪ Ensure initial invoice accuracy for customer delivery, resolving discrepancies as needed - Analyzed operational processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to implement strategic initiatives and solutions.
- Conducted training sessions for staff on new operational tools and systems.
Senior Associate
WNS Pvt Ltd
08.2019 - 06.2022
- Managed dealer and distributor orders daily, facilitating clear communication with customers on order status and inventory inquiries.
- Quote generation, Order booking & fulfillment.
- Generated invoices, service contracts, and managed subscriptions to ensure accurate billing.
- Validated sales orders, services, and contracts in ERP systems using customer documents.
- Configuring Software as per Customer requirement.
- Working with Logistics to ensure smooth delivery.
- Utilized Oracle R12 and Service Now applications effectively.
- Created multiple business enable reports & dashboards in Service Now.
- Responsible for creating new process documents & maintaining existing with version control.
- Maintained daily productivity tracker for team and shared collated data with management for performance review.
Business Analyst
Atidiv Pvt Ltd
06.2018 - 06.2019
- Evaluated and updated business listings to maintain current and accurate client website information.
- Verified completeness of business information for website availability to enhance user experience.
- Reviewed business content and edits, approved or rejected information for online publishing to ensure accuracy and reliability.
- Research and update business information for a leading US based online review site.
- Escalated user content issues and questions to management and clients.
Customer Care Executive / Customer Service Executive
Xpress Bees
10.2016 - 10.2017
- Xpress Bees is held by Busybees Logistics Services Pvt Ltd. It is an e-commerce specialized logistics service provider established in September 2015, engaging in customer centric last mile delivery management.
- Interacted with customers/clients on calls to manage queries, handle complaints, troubleshoot problems, and provide information.
- Respond to customer's/ client's service issues, queries.
- Managed customer escalations to ensure prompt resolution of issues.
- Coordinate with operations team and resolve complaints within TAT.
- Supporting a network of customers and e-commerce clients to ensure smooth logistics.
- Tracked missing and delayed shipments for customers and clients.
- Monitored shipment progress to ensure timely delivery.
- Maintained documentation and reports regarding received, escalated, and resolved queries.
Education
Mcom -
Pune University
01-2020
BCom -
Sinhgad College of Commerce
01-2016
Skills
- Renewals processing
- Contract management
- CRM – Salesforce (SFDC)
- Salesforce analytics
- Renewals Operations – Quoting (Quote preparation)
- Annuity Order Management (AOM)
- ▪ Annuity Order Management (AOM)
▪ Oracle E-Business Suite- ▪ Renewals Operations – Quoting (Quote preparation)
▪ Installed Base Workbench (IBW) ▪ - Deal Registration, Order Booking and Management
▪ - Partner Profile Management ▪ Partner Onboarding and Account management
▪ Web Ordering tool (WOT) ▪ MS Office – Excel reporting and data management
Languages
- Hindi
- Marathi
- Malayalam
- English
Personal Information
- Date of Birth: 11/12/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Renewals Operations Consultant
Teradata
06.2022 - Current
Senior Associate
WNS Pvt Ltd
08.2019 - 06.2022
Business Analyst
Atidiv Pvt Ltd
06.2018 - 06.2019
Customer Care Executive / Customer Service Executive
Xpress Bees
10.2016 - 10.2017
Mcom -
Pune University
BCom -
Sinhgad College of Commerce