Sunil Durgale

• Supported deal owners in generating quotes for high-value opportunities in Salesforce.
• Created support tickets for Deal Owners' requests for specific accounts and install bases.
• Acted as the point of contact for sales representatives on sales-related inquiries.
• Collaborated with cross-functional teams, including Order Management and Finance, to expedite deal closures.
• Managed case assignments and oversight of case queues to ensure prompt resolution.
• Processed termination requests per end-user instructions to facilitate order credit refunds.
• Assisted with pre-sales opportunities 120 days prior by generating base quotes in SFDC for upcoming renewals.

Quoted renewal opportunities for end users in Salesforce for the US and EMEA regions.

• Collaborated with the Sales Rep on account asset management for expired and expiring assets.
• Engaged daily with distributors and sales reps to track renewal progress for end users.
• Served as the point of contact for sales reps regarding inquiries, facilitating collaboration with the Order Management and Finance teams.
• Finalized pricing and quotes for all opportunities, ensuring accurate tracking of wins, losses, and closures.
• Managed Salesforce case assignments and queues to enhance operational efficiency.
• Coordinated with internal teams to deliver optimal solutions for customers.

Processed orders through Oracle R12 for efficient business operations.

• Executed arrears for quotes via Salesforce to validate subscriptions.
• Validated opportunities to achieve booked and closed-won status.
• Utilized Salesforce (SFDC) to compile customer data, past contracts, and purchased products.
• Sourced and expedited requests as directed by the Sales Rep.
• Configured product SKUs for new sales and renewals.
• Collaborated across AMS, APJ, and EMEA regions to create and share quotes.
• Generated quotes through Oracle R12 for distributors to facilitate opportunity closure.

Manage and create order bookings for parts that are customer down.

• Review and ensure appropriate replenishment for customer-down, and emergency orders.
• Creating new orders for the aftermarket using Oracle Install Base.
• Keep an eye on safety stock and the life cycle of parts before placing orders.
• Addressed escalations, prepared process documentation, and updated distributors on new orders.
• Sourced and expedited requests as per distributor requirements across the EMEA, APAC, and AMS regions.
• Verified pricing and provided appropriate discounts based on regional guidelines.
• Provide timely feedback on delivery status to internal and external customers through Part Notes, according to business requirements.