ASHUTOSH PANDEY
Kanpur
Summary
Dynamic technical support professional with extensive experience at Superhouse Group, specializing in ERP software implementation and client communication. Proven ability to enhance system efficiency through proactive problem-solving and technical troubleshooting. Skilled in project planning and user training, contributing to significant process automation and improved client satisfaction.
Overview
11
11
years of professional experience
Work History
Technical support
Dataman computer system
12.2023 - Current
- Provide technical assistance to users
- Implement Software on client side server or cloud server
- Troubleshoot software-related issues, and ensure the smooth functioning of the healthcare management information system
- My responsibilities include guiding end-users on system operations, resolving software bugs, and collaborating with the development team to enhance system efficiency.
- Through proactive communication and problem-solving, I help maintain optimal system performance, contributing to the overall success of the project.
Technical support /Software Implementation Head
Superhouse Group
Kanpur
01.2023 - 09.2023
- Implement school management ERP software (Allencare/EZ)
- Meeting with clients to collect data and other information required to customize software systems.
- Creating a project plan detailing the tasks that need to be completed for the timely installation of customized software systems
- Communicating with clients throughout the software customization process to obtain feedback and approval
- Customizing software systems based on clients’ individual needs and specifications.
- Educating clients on how to use software systems and customized system features.
- Creating a specialized document for detailing all customizations made.
- Installing customized software systems and all necessary components.
- Ensuring that the project team is aware of key deliverables and project milestones
- Providing time estimates to clients who require additional customizations to be done.
Technical support /Software Implementation Head
BSN infotech
Kanpur
03.2022 - 12.2022
- Company Overview: Superhouse Education foundation
- Implement school management ERP software (Allencare/EZ)
- Meeting with clients to collect data and other information required to customize software systems.
- Creating a project plan detailing the tasks that need to be completed for the timely installation of customized software systems
- Communicating with clients throughout the software customization process to obtain feedback and approval
- Customizing software systems based on clients’ individual needs and specifications.
- Educating clients on how to use software systems and customized system features.
- Creating a specialized document for detailing all customizations made.
- Installing customized software systems and all necessary components.
- Ensuring that the project team is aware of key deliverables and project milestones
- Providing time estimates to clients who require additional customizations to be done.
- Superhouse Education foundation
ERP Executive
Superhouse Education foundation
Kanpur
09.2019 - 03.2022
- Company Overview: Allenhouse public school, Panki
- Worked on multiple(EZ, Franciscan) Education ERP platforms.
- Complete Management of Students from Admissions till TC generation.
- Total management of Fee Collection processes including Admission Fees, Tuition Fees and Vehicle Fees etc.
- Complete automation of Examination Processes such as preparing Results and Examination Registers as per the standards of CBSE and other boards, reducing 'Non-Teaching' workload of teachers from months to few hours.
- Complete Management of Student’s as well as Staff’s Attendance including automatic generation of Attendance Registers as per the school standards.
- Timetable Management including assigning of substitute teachers.
- Sending SMS alerts to students.
- Social Marketing through Facebook, Twitter, LinkedIn etc.
- Registration of Students on Board’s Web Portal.
- Allenhouse public school, Panki
Warehouse Executive
RSPL PVT.LTD
01.2019 - 08.2019
- Worked on warehouse SAP.
- Sending MIS Report to Plant Head.
- Maintained Instock Outstock MIS Report.
Production Executive
Spun Micro processing
07.2017 - 01.2019
- Maintain of daily production Report.
- Maintain Monthly Production planning report.
- Maintain Machine maintenance report.
Technical Assistant / Lab In-charge
Allen house institute of technology
08.2014 - 09.2016
- Lab In charge of computer lab.
- Work on proxy server.
- Conduction of govt. online exams (IBPS Bank PO, RRB, IIT Gate).
- Maintenance of Hardware and Networking of labs.
Education
Bachelor of computer Application -
Virendra swarup Institute Of computer studies
Kanpur12th -
UP Board
10th -
Kendriya Vidyalaya no 1 Armapur
KanpurSkills
- MS Office
- SAP
- KAIZEN
- ERP IMPLEMENTATION
- Hardware and networking
- Online assignment
- ERP software implementation
- Software troubleshooting
- Cloud server management
- Technical documentation
- Project planning
- Client communication
- Data analysis
- User training
- Process automation
- Time management
- Problem solving
- Expert technical support
- Technical support capabilities
- On-call support
- Remote hands support
- [Product or service] support
- Quality management support
Self Analysis
Hardworking, dedicated and philanthropist person Basically a “learner” with a diligent and “can do” approach. Optimistic and result oriented mind.
Proficiency
- English
- Hindi
Hobbies and Interests
- Exploring new places
- Music
- Reading Books
Training
Four month summer training in online examination at Saviour Solution, The training comprised of website development using .net Language using 1) XHTML1.1/CSS2.0 2) JAVASCRIPT1.1
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. I understand that if any information given above is found false/incorrect, my candidature is liable to be rejected.
Extra Qualifications
4 months, Website Development, Saviour Solution, Kanpur
Personal Information
- Father's Name: Mr.Anil Chandra Pandey
- Date of Birth: 01/26/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Technical support
Dataman computer system
12.2023 - Current
Technical support /Software Implementation Head
Superhouse Group
01.2023 - 09.2023
Technical support /Software Implementation Head
BSN infotech
03.2022 - 12.2022
ERP Executive
Superhouse Education foundation
09.2019 - 03.2022
Warehouse Executive
RSPL PVT.LTD
01.2019 - 08.2019
Production Executive
Spun Micro processing
07.2017 - 01.2019
Technical Assistant / Lab In-charge
Allen house institute of technology
08.2014 - 09.2016
Bachelor of computer Application -
Virendra swarup Institute Of computer studies
12th -
UP Board
10th -
Kendriya Vidyalaya no 1 Armapur
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