Ashutosh Pandey
DevOps Engineer
Gurgaon
Summary
Dynamic professional with a robust background in infrastructure automation, continuous integration, and cloud services. Proven expertise in scripting, system administration, and container orchestration ensures seamless deployments and optimized system operations. Strong emphasis on team collaboration and adaptability consistently leads to the delivery of reliable and effective solutions. Committed to leveraging technical skills, including Google Cloud certification as a Professional Cloud Architect, to drive operational excellence and align with organizational objectives.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Technical Analyst II
AUTOZONE India Services LLP
12.2024 - Current
- Lead a team performing root cause analysis by reviewing system logs and diagnosing Linux-based system failures to deliver effective solutions.
- Manage system administration tasks: server monitoring, reboot requests, space reallocation, and drive/server failure troubleshooting.
- Provide technical support for store-related data file issues and Linux-based configurations, enhancing operational continuity.
- Participate in the deployment and management of Kubernetes workloads on Azure and AWS cloud platforms, including familiarity and training in cluster setup, monitoring, and scaling.
- Collaborate on implementing and maintaining CI/CD pipelines using Git and Jenkins for automated build, test, and deployment workflows.
- Communicate clearly, and adapt communication styles to support colleagues speaking English as a second language, ensuring team alignment and knowledge sharing.
- Optimize the use of ticketing tools (SMAX, ServiceNow, Remedy) for incident tracking and reporting.
- Mentor junior analysts and support agents by documenting technical solutions, and sharing best practices.
System Engineer
Tata Consultancy Services
04.2021 - 12.2024
- Assisted in patch management, system updates, and collaborated with teams to resolve complex infrastructure issues.
- Conducted root cause analysis and documented resolutions in a knowledge base to accelerate incident management.
- Supported cloud resource administration on Azure and AWS platforms, gaining practical experience in cloud operations.
- Received multiple awards for outstanding customer service and technical excellence.
Education
B.Sc. (hons) - Electronics
University of Delhi
Delhi, India01.2020
Skills
Kubernetes deployment expertise
CI/CD pipeline management
Cloud deployment expertise
Python and SQL programming
Cross-platform system administration
Incident resolution expertise
Skilled in team collaboration with diverse language backgrounds
Experience with SMAX, ServiceNow, Remedy, and JIRA
Proficient in TCP/IP and DNS management
Projects
AI-Based Call Auditing & Automation Project
- Built an AI agent for call auditing used in support operations
- Integrated Google Cloud Speech-to-Text API to transcribe customer calls
- Implemented AI-based call quality scoring and agent rating
- Automated workflows using Google Cloud services for scalability
- Reduced manual QA effort and operational costs for the organization
- Won internal office hackathon for innovation and measurable business impact
Tech Stack:
Python | Google Cloud (Speech-to-Text, Cloud Services) | AI/ML | CI/CD | Automation
Certification
Google Certified: Generative AI Leader
Timeline
Technical Analyst II
AUTOZONE India Services LLP
12.2024 - Current
System Engineer
Tata Consultancy Services
04.2021 - 12.2024
B.Sc. (hons) - Electronics
University of Delhi