Ashutosh Prasad Bhatt

Technologies: IBM Spectrum Control, IBM Storage Insights, IBM Copy Services Manager.

• Working as L2 Technical Support for IBM Spectrum Control (on-prem) and IBM Storage Insights (cloud), assisting enterprise clients with performance monitoring, capacity planning, and storage analytics.
• Handling end-to-end incident management, including log analysis, RCA (root cause analysis), and coordination with development teams for complex issues.
• Guided clients through the deployment and integration of IBM Storage Insights/Spectrum Control with their existing storage infrastructure (e.g., IBM SAN Volume Controller, DS8000, and FlashSystem).
• Assisting customers with the troubleshooting of IBM Copy Services Manager, managing replication policies, sessions, and disaster recovery setups.
• Working on the configuration of Metro Mirror, Global Mirror, FlashCopy, and Safeguarded Copy sessions across IBM Copy Service Manager.
• Documenting known issues, fixes, and best practices in knowledge base articles to support faster resolution, and improved customer experience.
• Collaborated with global support teams and product development to escalate unresolved cases and provide feedback for product enhancements.
• Supporting upgrade/migration activities for Spectrum Control with minimal business disruption. Providing mentorship and technical training for junior support engineers to improve team capabilities.
• Handling critical/escalated incidents (P1/P2 cases), ensuring timely communication and resolution for high-impact situations.

• Company Overview: Panzura, Storage Engineer
• Working with Panzura which transforms cloud storage into a high-performance file system, letting us use the cloud like a globally available data centre.
• Taking all the severity, customers opened tickets.
• Doing upgrades for the customer Nodes.
• Providing shadow to new joiners technical and process wise.
• Panzura, Storage Engineer

• Storage Management and Troubleshooting Tools - Unisphere, CLI, ESRS.
• Administration of EMC VNXe and Unity
• Assisting customers on various storage technical queries and issues raised via various channel such as DH(Dial-Home) VIC/WEB(Customer opened) and Live Chat.
• Worked on Linux SUSE platform
• Troubleshooted Unity/VNXe hardware faults such as disk fault storage processor fault, memory module fault etc.
• Code Upgrade Activities on EMC Unified boxes
• Basic Computer Networking troubleshooting
• Supporting CIFS, NFS, SFTP Configurations on EMC unified products.
• Providing timely update to the customers by following the Service Level Agreement (SLA).
• Creating and managing Storage Pools, Dynamic pool, RAID Groups, LUNs and File Systems on EMC unified arrays as per their best practices.
• Managing replications (synchronous and asynchronous) for business continuity in case of any unwanted distribution/errors.
• Storage Tiering using EMC FAST Cache and FAST VP
• Storage Management and Troubleshooting Tools- Unisphere,UEMCLI,. Providing basic analysis reports on performance of the array.