ASHUTOSH ROUSHAN
Bangalore
Summary
Banking professional with extensive experience at HDFC Bank Ltd, specializing in high-net-worth client relationship management and revenue growth. Expertise in financial planning and customer service, utilizing analytical skills to create effective strategies that enhance client satisfaction. Achieved notable portfolio expansion, demonstrating a strong ability to drive results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager, Preferred Relationship Manager
HDFC Bank Ltd
Bangalore
09.2022 - Current
- Managing over 200 groups of high-net-worth Imperia/Preferred clients over a book size of 250 crores.
- Developing the portfolio base by acquiring NTB clients (corporates/individuals) and establishing long-term relationships with clients.
- Evaluated market conditions and competitor actions to develop successful marketing and sales strategies.
- Focus more on high-quality service to the clients by resolving their queries and responsiveness for strengthening company relationship with clients.
- Meeting with EEG customer and wholesale banking customer, rectifying their financial need enhancement customers base market and acquisition of new customer into new business.
- Financial planning for portfolio and non-portfolio customers to meet future goals.
- Checking kyc and AML due diligence of customer.
- Dealing with third party products like insurance, mutual funds, bonds etc. to generate revenue for the organization.
Deputy Manager
AXIS Bank Ltd
Bangalore
01.2019 - 05.2022
- Managed relationships with High Net Worth Individuals (HNWI) clients to enhance satisfaction.
- Oversaw Priority Savings and Salary Accounts to optimize client engagement.
- Ensured compliance with KYC standards through thorough documentation verification.
- Delivered tailored financial solutions to Priority Clients, addressing specific needs.
- Utilized CRM, PLH, and MS Excel for efficient data management of employees and clients.
- Executed onboarding policies for new clients to facilitate smooth integration.
- Cross-sold diverse financial products including Life Insurance, General Insurance, and Mutual Funds.
- Monitored key performance indicators to assess operational capacity and performance.
Assistant Manager
AXIS Bank Ltd
01.2017 - 01.2019
- Managed savings, current, and fixed deposit accounts to enhance service delivery.
- Provided tailored solutions for efficient financial and non-financial transactions.
- Utilized CRM, SAKSHAM, IPS, FLEXCUBE and FINACLE to maintain accurate customer data.
- Oversaw operational tasks and managed official documentation for clients.
- Ensured confidentiality of all client account information.
- Directed implementation of advanced technology and procedures to elevate client services.
- Achieved recognition as winner of Axis Bank Forex Pe Charcha Contest.
- Awarded champion status in Axis Bank RFR Champions League.
Management Trainee
Park Plaza
05.2012 - 10.2012
- Handled the account department for accounting of bills.
- Customer query handling at the front desk.
- Worked closely with the HR department for new joiners and payroll.
- Supported day-to-day client services, identifying and directing the management of information from various business and operations support teams.
Education
PGDBF - Banking And Finance
Manipal University
BANGALORE06-2017
BHM - Tourism And Hotel Management
Institute of Hotel Management
01-2015
HSC -
National Institute of Open School
SSC -
SVM
Skills
- Relationship management
- Financial planning
- KYC/AML compliance
- Portfolio management
- Wholesale banking
- Client relations
- Sales and negotiation
- Customer excellence
- Leadership and teamwork
- Sales and product knowledge
- Operational efficiency
- Cross-selling strategies
- Time management
- CRM proficiency
- FINACLE expertise
- SAKSHAM familiarity
- FLEXCUBE knowledge
- IPS understanding
- MS Excel skills
- Numerical analysis
- Analytical problem-solving
Certification
Certificates and achievements
- Certificates: National Institute of Securities Markets (NISM) certification, IRDAI certificate (if applicable)
Accomplishments
- Winner of Axis Bank Forex Pe Charcha Contest
- Winner of Axis Bank RFR Champions League
Hobbies and Interests
- Poetry
- Cricket
- Politics
- Stock Exchange
Languages
- English
- Hindi
Personal Information
- Date of Birth: 05/04/95
- Nationality: Indian
- Marital Status: Married
Timeline
Manager, Preferred Relationship Manager
HDFC Bank Ltd
09.2022 - Current
Deputy Manager
AXIS Bank Ltd
01.2019 - 05.2022
Assistant Manager
AXIS Bank Ltd
01.2017 - 01.2019
Management Trainee
Park Plaza
05.2012 - 10.2012
PGDBF - Banking And Finance
Manipal University
BHM - Tourism And Hotel Management
Institute of Hotel Management
HSC -
National Institute of Open School
SSC -
SVM
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