Ashutosh Singh
Ahmedabad
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Innovsource Services Pvt Ltd
Ahmedabad, India
08.2022 - Current
- Accountable for national key account of count of 8000+ contractual associates.
- Organize cross-functional teams to address complex client requests efficiently, resulting in increased satisfaction levels among concern stake holders.
- Foster lasting relationships with customers through effective communication and live response, resulting in long-term loyalty and expanded client base.
- Conduct ongoing competitor analysis, remaining current on industry news and emerging trends to inform strategic decision making.
- Maintain human resources regulatory compliance with local, state and federal laws.
Key Account Manager
Innovsource Services Pvt Ltd
Ahmedabad, India
08.2018 - 02.2021
- Increased count base from 3500 to 6000+ during my tenure.
- Analyzed market trends, identifying opportunities for expanding business within key account.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Prepare regular reports of progress and forecasts to internal and external stakeholders.
Branch Incharge
Innovsource Services Pvt Ltd
Mundra, India
03.2017 - 07.2018
- Leaded one of the crucial branch for business with count base of contractual associates 3000+.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Structured compensation and benefits according to market conditions and budget demands.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Handled local union, IR issues, law officers, local governance bodies and local police negotiation.
Management Trainee
Innovsource Services Pvt Ltd
Mumbai
04.2016 - 02.2017
- Managed account of 1000 head count
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources an
- Created and delivered HR training sessions to staff, managers and executives.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Developed and implemented onboarding and orientation programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
Education
MBA - Human Resources Development
Balaji Institute of Human Resource & Develpment
Pune04.2016
Master in Labour Law And Labour Welfare (MLLLW) - Labor And Industrial Relations
Savitribai Phule Pune University
Pune03.2016
Diploma in ERP & Advance Excel - ERP Using Tally.9 And Advance Excel
NIIT
Mathura, India03.2014
BBA - Human Resources Management
Rajiv Academy For Technology & Management
Mathura, India03.2013
SSC - Commerce
Amarnath Vidhya Ashram (CBSE)
Mathura04.2010
Skills
- Customer rapport
- Key Account Management
- Regulatory Compliance
- Cross-Functional Collaboration
- Account Retention
- Conflict Resolution
- Supervision and leadership
- Flexible and Adaptable
- Team building
- HR policies and procedures
- Operations Management
- Benefits and compensation management
- Payroll Administration
- Onboarding and Orientation
- Labor Relations Coordination
Timeline
Key Account Manager
Innovsource Services Pvt Ltd
08.2022 - Current
Key Account Manager
Innovsource Services Pvt Ltd
08.2018 - 02.2021
Branch Incharge
Innovsource Services Pvt Ltd
03.2017 - 07.2018
Management Trainee
Innovsource Services Pvt Ltd
04.2016 - 02.2017
MBA - Human Resources Development
Balaji Institute of Human Resource & Develpment
Master in Labour Law And Labour Welfare (MLLLW) - Labor And Industrial Relations
Savitribai Phule Pune University
Diploma in ERP & Advance Excel - ERP Using Tally.9 And Advance Excel
NIIT
BBA - Human Resources Management
Rajiv Academy For Technology & Management
SSC - Commerce
Amarnath Vidhya Ashram (CBSE)