Jayanth Vishnu Suraj Sp
Chennai
Summary
Dynamic Key Account Manager with a proven track record at Zomato, driving six-figure revenues through strategic planning and data analysis. Adept at enhancing client relations and cross-functional collaboration, I excel in identifying growth opportunities and implementing effective solutions that boost brand performance and customer satisfaction. Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Overview
7
7
years of professional experience
Work History
Key Account Manager
Zomato
Chennai
08.2024 - Current
- Spearheaded the growth of multiple restaurant brands from scratch, transforming them into top-performing Level 1 brands within months.
- Drove six-figure monthly revenues through strategic onboarding, operational handholding, and tailored business planning.
- Proactively analyzed partner data to identify bottlenecks and inefficiencies; implemented solutions that significantly improved brand performance.
- Collaborated cross-functionally with internal teams to resolve platform-related issues and streamline restaurant operations.
- Influenced partner decision-making by recommending and implementing marketing tools, resulting in enhanced visibility and sales.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed and implemented strategic plans to maintain and grow key accounts, enhancing customer satisfaction and loyalty.
Program Manager Trainee
Kalvium
Bengaluru
05.2024 - 07.2024
- Oversaw mentor performance and stakeholder relationships at multiple campuses, focusing on engagement and student outcomes.
Manager
Design Chancellors
Chennai
01.2021 - 04.2022
- Managed procurement, vendor coordination, and ideated the startup 'WALKR'.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Implemented quality control measures to uphold company standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Relationship Officer
GyanDhan
Chennai
11.2019 - 12.2020
- Handled city operations, corporate partner coordination (SBI, BOB), and led key accounts.
- Managed interns and generated leads.
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Provided financial advice to clients based on their needs and goals.
- Identified opportunities to improve customer service processes and procedures.
- Provided excellent customer service through active listening and problem solving skills.
Officer
Standard Chartered Bank
Chennai
10.2018 - 11.2019
- Investigated corporate transactions, resolved client escalations, and analyzed financial data.
- Maintained positive working relationship with fellow staff and management.
- Responded promptly to customer inquiries or complaints in a polite manner.
Education
MA - Social Entrepreneurship
Madras School of Social Work
Chennai06.2024
B.Com - Corporate Secretaryship
D.G. Vaishnav College
Chennai06.2018
12th Grade - Commerce
Don Bosco Egmore MHSS
Chennai04.2015
10th Grade -
Don Bosco Egmore MHSS
Chennai04.2013
Skills
- Client Relations
- Strategic Thinking
- Public Speaking
- Data Analysis
- Problem Solving
- Customer Service
- Customer relationship management
- Stakeholder engagement
- Team collaboration
- Relationship selling
- Customer rapport
- Account management
- Customer satisfaction
- Excellent communication
Languages
- English
- Tamil
- French
Accomplishments
- Academic Proficiency Award
- Won multiple college level sports events
Languages
English
First Language
Tamil
Proficient (C2)
C2
french
Elementary (A2)
A2
References
References available upon request.
Timeline
Key Account Manager
Zomato
08.2024 - Current
Program Manager Trainee
Kalvium
05.2024 - 07.2024
Manager
Design Chancellors
01.2021 - 04.2022
Relationship Officer
GyanDhan
11.2019 - 12.2020
Officer
Standard Chartered Bank
10.2018 - 11.2019
MA - Social Entrepreneurship
Madras School of Social Work
B.Com - Corporate Secretaryship
D.G. Vaishnav College
12th Grade - Commerce
Don Bosco Egmore MHSS
10th Grade -
Don Bosco Egmore MHSS
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