Ashutosh Singh
Vice President Operations
Noida,UP
Summary
Dynamic and results-driven business leader with 20 years of experience in driving strategic growth, operational excellence, and digital transformation. Currently serving as Vice President (Operations) at ITS Group, overseeing P&L management and expansion across multiple entities, including hospitals and higher education institutions. Proven expertise in Lean Six Sigma, process automation, ERP and CRM implementation, and AI-driven analytics to optimize business operations. A strong track record of achieving 30% year-over-year revenue and profit growth through strategic market expansion, business process optimization, and stakeholder management. Holds an MBA from IIM Calcutta and a B.Tech in Mechanical Engineering from BIT Ranchi (Gold Medalist).
Overview
21
21
years of professional experience
1
1
Certification
Work History
Vice President (Operations)
ITS Group
Greater Noida
06.2017 - Current
- Driving Operations, P&L, and strategic growth initiatives for 10+ group entities, spanning hospitals and higher education institutions.
- Achieved 30% year-over-year revenue and profit growth through business process optimization, new market expansion, and strategic partnerships.
- Designed and deployed end-to-end digital transformations, including ERP systems, CRM platforms (Zoho, LeadSquared, NoPaperForms) & cloud-based communication tools (Knowlarity, Ozonetel).
- Implemented real-time centralized MIS with AI-driven analytics (Zoho Analytics, Tableau)
- Implemented Lean, Six Sigma, and DMAIC methodologies to drive process efficiency, automate workflows, and enhance customer experiences.
- Leading predictive modeling for customer behavior, campaign performance, and ROI optimization
- Established industry benchmarks by adopting best practices from cross-sector domains to optimize processes, and maximize profitability.
- Negotiated contracts with vendors and suppliers while monitoring purchasing activity for maximum value.
- Led HR transformation, focusing on cultural fit hiring, employee cost control, and retention strategies.
Manager - Business Excellence
Accenture
Noida
04.2014 - 06.2017
- Designed & deployed Quality Framework in Accenture Operations which is still used widely by Business Excellence Consultants
- Led business transformation and process optimization initiatives for Fortune 500 clients
- Implemented Robotic Process Automation (RPA) and end-to-end digitization to enhance operational efficiency
- Drove monetization strategies, significantly impacting client P&L, revenue, and working capital.
- Applied Lean Six Sigma methodologies to improve delivery quality, reduce turnaround time, and enhance accuracy
Project Leader
HCL Technologies
Philadelphia
11.2007 - 03.2013
- Managed the end-to-end development and launch of 15+ eBay marketplace stores
- Designed and executed business requirement frameworks, ensuring seamless order management system integration
- Led cross-functional teams in development, testing, and deployment of large-scale e-commerce solutions
Systems Engineer
Tata Consultancy Services (TCS)
Edison
07.2004 - 10.2007
- Led data migration and system integration projects for JPMC Home Loans platform
- Conducted legacy system analysis and architecture redesign to streamline financial processes
Education
MBA - Strategy & Operations
Indian Institute of Management (IIM) Calcutta
03-2014
B.Tech - Mechanical Engineering
Birla Institute of Technology
06-2004
Skills
Leadership & Strategy:
- P&L Management
- Strategic Growth & Expansion
- Leadership & Decision Making
- Stakeholder Management
Operational Excellence:
- Business Excellence & Process Automation
- Lean with DMAIC, Six Sigma
Digital Transformation
- ERP & CRM Implementation
(Zoho CRM, LeadSquared, NoPaperForms) - Digital Transformation
Data Analytics (Minitab, Zoho Analytics) - Whatsapp & Telephony deployment
Human Capital:
- Cultural Fit Hiring
- Employee Retention
Accomplishments
- Increased annual revenue and profitability by 30%+ YoY through strategic marketing and operational efficiencies.
- Implemented end-to-end process automation, enhancing productivity and reducing turnaround time by 40%.
- Digitized admissions, student lifecycle management, and hospital patient engagement, improving user experience.
- Deployed AI automation tools for centralized MIS
Certification
- RPG ILE
References
References available upon request.
Certifications And Tools
- RPG ILE
- Lean & DMAIC
- Advanced Analytics & BI – Tableau, Zoho Analytics
- CRM & Process Automation – Zoho, LeadSquared, NoPaperForms
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTimeline
Vice President (Operations)
ITS Group
06.2017 - Current
Manager - Business Excellence
Accenture
04.2014 - 06.2017
Project Leader
HCL Technologies
11.2007 - 03.2013
Systems Engineer
Tata Consultancy Services (TCS)
07.2004 - 10.2007
MBA - Strategy & Operations
Indian Institute of Management (IIM) Calcutta
B.Tech - Mechanical Engineering
Birla Institute of Technology
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