Open To Work
Ashutosh Tripathi
Fatehpur UP
Summary
Proactive professional with proven strengths in customer support and SLA compliance. Experienced in issue resolution and process improvement, contributing to enhanced service delivery and customer satisfaction.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Associate Consultant
Capgemini
Bangalore
12.2022 - Current
- Served as primary liaison between customers and internal technical teams, facilitating timely problem resolution and enhancing customer experience.
- Delivered customer support and issue resolution by effectively handling service-related queries, ensuring high levels of customer satisfaction and adherence to SLA (Service Level Agreements).
- Coordinated and conducted Knowledge Transfer (KT) sessions within the team to improve process understanding, team productivity, and service delivery quality.
- Created and maintained centralized Knowledge Base (KB) to streamline troubleshooting and ensure consistent support practices.
- Ensured compliance with client guidelines, quality standards, and operational processes while meeting performance metrics.
- Identified gaps in workflows and documentation to suggest enhancements, contributing to ongoing process improvement initiatives.
- Proactively engaged in continuous learning and skill development to stay updated with product, process, and industry knowledge.
Education
Bachelor of Technology - Computer Science
GLA University
Mathura03-2022
Senior Secondary Certification - Physics, Chemistry, Mathematics, English & Hindi
Maharishi Vidya Mandir Senior Secondary Fatehpur
Fatehpur03-2018
High School Diploma -
Maharishi Vidya Mandir Senior Secondary Fatehpur
Fatehpur03-2016
Skills
- ServiceNow ITSM
- BMC Helix
- ITIL Framework
- SLA compliance
- Process improvement
- Issue resolution
- Knowledge Transfer
- Customer support
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Certification
Microsoft Certified: Azzure Fundamental
Accomplishments
Awarded "Rising Star" by client in recognition of outstanding performance, adaptability, and early impact in delivering high-quality support services.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridSalary Range
₹75000/yr - ₹200000/yrTimeline
Associate Consultant
Capgemini
12.2022 - Current
Bachelor of Technology - Computer Science
GLA University
Senior Secondary Certification - Physics, Chemistry, Mathematics, English & Hindi
Maharishi Vidya Mandir Senior Secondary Fatehpur
High School Diploma -
Maharishi Vidya Mandir Senior Secondary Fatehpur