Ashutosh Singh

• Successfully managed offline sales operations across 20 centers, ensuring consistent achievement and surpassing of revenue targets.
• Led and supported a team of 45 center managers, enabling them to meet individual and center-wide targets through strategic guidance and mentorship.
• Collaborated with the central offline sales team to design and execute impactful initiatives tailored to center-specific needs. Proficiently represented performance data using Excel for reporting, analysis, and review.
• Conducted regular governance reviews, and implemented interventions to enhance business performance and revenue growth.
• Spearheaded lead generation and conversion activities by working closely with.
• center managers to optimize customer acquisition strategies.

Operations and Process Management.

• Implemented and ensured adherence to SOPs across all centers, ensuring operational consistency.
• Maintained a uniform and premium customer experience across companyoperated Setups.
• Effectively handled member escalations and resolved conflicts (internal and external) within defined timelines, maintaining high satisfaction levels.
• Conducted regular audits and on-ground inspections to ensure that all facilities were always new, always functional.
• Worked closely with on-ground and facilities teams to uphold exceptional center and equipment maintenance standards.
• Seamlessly rolled out new operational processes by acting as a key bridge between central teams and on-ground staff. Managed a team of 45 center managers, providing strategic direction, operational support, and mentorship to achieve organizational goals.

• Collaborated with the central offline sales team to design and execute impactful initiatives tailored to store-specific needs.
• Seamlessly manage the end-to-end operations and administration of the assigned store, including inventory, maintenance, and daily activities.

• Ensure high standards of customer service, and provide an exceptional retail shopping experience.
• Achieve sales targets, maintain customer relations, and develop brand loyalty.
• Managed the Delhi team and delegated responsibilities related to sales, VM, and inventory to ensure all KPIs of the store are met.
• Maintain a high standard in customer service, and provide an exceptional shopping experience.
• Organize and maintain stock rooms efficiently.
• Handled store operations efficiently, along with seven team members, to promote the store’s financial performance, and managed to deliver month-on-month growth.