Ashvita Patil
Panvel
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Expertise in both field and online business marketing needs.
Overview
4
4
years of professional experience
Work History
Commercial Marketing
Soundline realty
Mumbai
03.2014 - 04.2017
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Implemented digital tactics such as email campaigns and social media outreach programs aimed at increasing engagement with customers and prospects alike.
- Planned advertising campaigns for online, print and other mediums.
- Investigated escalated customer inquiries regarding product or service issues.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
Quality Coordinator
Barclays
Mumbai
02.2013 - 01.2014
- Investigated customer complaints related to quality issues, identified root cause and implemented corrective actions.
- Kept records of quality reports and statistical reviews.
- Provided training to executive personnel on proper communication a
- Led aggressive prospecting, cold calling and networking to enhance lead generation.
- Networked to build client base and promote products to new and existing clients.
- Answered incoming calls from potential customers and addressed their inquiries.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Participated in conference calls with internal teams to discuss performance metrics and other important business topics.
Education
Master in Commerce - Commerce
St.Dominic Highschool
Mumbai03-2012
Skills
- Strategic Marketing
- Relationship Building
- Product Promotion
- Campaign Management
- Brand Development
- Digital Marketing
- Customer Relationship Management (CRM)
- Social Media Strategy
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Commercial Marketing
Soundline realty
03.2014 - 04.2017
Quality Coordinator
Barclays
02.2013 - 01.2014
Master in Commerce - Commerce
St.Dominic Highschool
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