Ashwani Gupta
Program Manager
Gurgaon,Haryana
Summary
Working as a Program Manager with Great Learning (formerly HCL , Deific India and RNS) with approx 7+ years of experience in Customer Handling and 2 years in System Administration. Creative thinker with logical decision ideas to develop solutions of challenging problems.
Overview
9
9
years of professional experience
Work History
Program Manager
Great Learning
12.2021 - Current
- Leading a team of 18 external stake holders (evaluators and mentors) to ensure seamless program operations & streamlined delivery to over 350+ Global mid/top level executive learners on a monthly basis
- Enrolling interested top executives across the Globe to learn Artificial Intelligence, Machine Learning and Full Stack Software Development programs offered by University of Texas at Austin & Great Learning and IIT Roorkee
- Ensuring that program completion rate is maintained at 90% with deferral rate at 10% throughout course journey
- Taking complete ownership of all Program Office responsibilities around scheduling and delivery activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations etc.
- Responsible for achieving 3.5 (out of 4) End Program Feedback for assigned cohorts of average size of 150 learners
- Ensuring 30% of learners from each cohort are sharing testimonials highlighting overall program experience
Subject Matter Expert
Deific India
09.2017 - 11.2021
- Assisting customers with the website issue for online payments, logon and forwarding these logs to technical team
- Taking retention calls and trying to retain the customers who wanted to close the account
- Reporting frauds and disputes as informed by customers to managers of the respective departments for audits
- Grow and nurture customer relationships on every interaction that results in measurable customer value
- Ability to Take Quick Decisions and Respond to Customer Inquiries.
Senior Analyst
HCL Technologies Ltd, Noida, India
06.2016 - 04.2017
- Creating access groups and assigning the specified access permissions
- Talking to client for on call resolution if the issue persisted after resolution on the system
- Creating Folders on the server as per the location and domain specified in the request
- Moving Folder from one location to another location, renaming the folder
Associate
RNS Software Solutions
01.2015 - 06.2016
- Creating user account and modifying it on system
- Assigning users to various groups as desired and resetting their passwords
- Creating user accounts on Active Directory and assigning group policies
- Handling escalations, creating and analyzing Service Level Agreement reports on weekly basis
Education
MS - International Management
University of Essex
Essex, England 10.2010 - 12.2011
Skills
Life cycle Management
Data Analysis
Operations Management
Strategic Planning
Time Management
Multitasking
Quality Control
Accomplishments
Received 2 rewards and recognition awards in the last 2 operational cycles
Timeline
Program Manager
Great Learning
12.2021 - Current
Subject Matter Expert
Deific India
09.2017 - 11.2021
Senior Analyst
HCL Technologies Ltd, Noida, India
06.2016 - 04.2017
Associate
RNS Software Solutions
01.2015 - 06.2016
MS - International Management
University of Essex
10.2010 - 12.2011
Volunteer Experience
- Assistant secretary of EUSU (Essex University Student Union) during 2010-2011 where I organized and coordinated many events for overseas students
- ISAS Seminar coordinator at NIIT during 2008-2010