Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer Experience
Generic
Ashwani Gupta

Ashwani Gupta

Program Manager
Gurgaon,Haryana

Summary

Working as a Program Manager with Great Learning (formerly HCL , Deific India and RNS) with approx 7+ years of experience in Customer Handling and 2 years in System Administration. Creative thinker with logical decision ideas to develop solutions of challenging problems.

Overview

9
9
years of professional experience

Work History

Program Manager

Great Learning
12.2021 - Current
  • Leading a team of 18 external stake holders (evaluators and mentors) to ensure seamless program operations & streamlined delivery to over 350+ Global mid/top level executive learners on a monthly basis
  • Enrolling interested top executives across the Globe to learn Artificial Intelligence, Machine Learning and Full Stack Software Development programs offered by University of Texas at Austin & Great Learning and IIT Roorkee
  • Ensuring that program completion rate is maintained at 90% with deferral rate at 10% throughout course journey
  • Taking complete ownership of all Program Office responsibilities around scheduling and delivery activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations etc.
  • Responsible for achieving 3.5 (out of 4) End Program Feedback for assigned cohorts of average size of 150 learners
  • Ensuring 30% of learners from each cohort are sharing testimonials highlighting overall program experience

Subject Matter Expert

Deific India
09.2017 - 11.2021
  • Assisting customers with the website issue for online payments, logon and forwarding these logs to technical team
  • Taking retention calls and trying to retain the customers who wanted to close the account
  • Reporting frauds and disputes as informed by customers to managers of the respective departments for audits
  • Grow and nurture customer relationships on every interaction that results in measurable customer value
  • Ability to Take Quick Decisions and Respond to Customer Inquiries.

Senior Analyst

HCL Technologies Ltd, Noida, India
06.2016 - 04.2017
  • Creating access groups and assigning the specified access permissions
  • Talking to client for on call resolution if the issue persisted after resolution on the system
  • Creating Folders on the server as per the location and domain specified in the request
  • Moving Folder from one location to another location, renaming the folder

Associate

RNS Software Solutions
01.2015 - 06.2016
  • Creating user account and modifying it on system
  • Assigning users to various groups as desired and resetting their passwords
  • Creating user accounts on Active Directory and assigning group policies
  • Handling escalations, creating and analyzing Service Level Agreement reports on weekly basis

Education

MS - International Management

University of Essex
Essex, England
10.2010 - 12.2011

Skills

Life cycle Management

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Accomplishments

Received 2 rewards and recognition awards in the last 2 operational cycles

Timeline

Program Manager

Great Learning
12.2021 - Current

Subject Matter Expert

Deific India
09.2017 - 11.2021

Senior Analyst

HCL Technologies Ltd, Noida, India
06.2016 - 04.2017

Associate

RNS Software Solutions
01.2015 - 06.2016

MS - International Management

University of Essex
10.2010 - 12.2011

Volunteer Experience

  • Assistant secretary of EUSU (Essex University Student Union) during 2010-2011 where I organized and coordinated many events for overseas students
  • ISAS Seminar coordinator at NIIT during 2008-2010

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Ashwani GuptaProgram Manager