Ashwani Agarwal

• Conducting reviews on behalf of CAO with 7 business units
• Optimized organizational structures, leading to increased efficiency, thereby improving CM1 from 55 to 70
• Setting up systems and processes to ensure 19 offline centers are data driven to enure predictable learning outcomes for students

• Implemented innovative cost-saving solutions, delivering annual savings exceeding 5 crores.
• Led transformative process improvements, elevating paid user NPS by 15 points and CSAT by 5% within scale of 30,000 paid users.
• Designed and built customer 360° View solution, empowering service teams to boost user engagement by 40.
• Achieved a 25% reduction in technical support issues by implementing streamlined processes and conducting RCA

Learning Outcome initiatives to improve test adoption by 2x

Streamlined doubt experience end to end by improving it from 85% to 95%

• Conducted 1200+ Live classes for Grades 4-10 in a span of 2 years, with average rating of 4.7
• Responsible for Quality Control of Live Test Series and Live Class PPTs while mentoring team of 3 Academic Experts

• Conducted 20+ workshops in schools and mentored 50+ students 1-1 across Grades 4-12 in Maths
• Started 3 Franchisee centers, with one of them becoming profitable.

• Identification of revenue leakage opportunities worth 2 million USD for client
• Invited by client to US within 6 months of staffing in order to bring various business processes to India