Ashwani Rawat

• As project manager, have successfully managed teams, handled prestigious clients, and overseen projects from all zones. Additionally, have served as account manager, responsible for interacting with existing clients, gathering their requirements, and implementing processes to deliver on their expectations
• Analyze the Client Need & Design solutions in the form of Delivery models
• Ensuring Exam readiness
• Responsible for Day to day operations activities
• Provided input about Test engine, Test delivery and Proctor tool for modification to make it easier to execute ground
• Managing the Internal Departments such as Test Taker data processing, Question paper Delivery, Test Creation, IT & Support teams to ensure all deliverables for exam Drives are met
• Ensured IT licenses were consistently managed and updated for continued company compliance
• Resolved Windows and MacOS issues through proactive Service Desk management
• Provided clear and concise step-by-step technical support to guide clients.
• Gave specialist guidance to less experienced colleagues to maintain or improve systems installation service.

Extra Activity:

• Helping organizations for Digital Marketing Post, campaign, Report etc( Google ads, LinkedIn, facebook and instagram) in absence of Digital Marketers.
• Helping organization in IT and admin work- like maintaining "Employee asset and exit form, Employee change tracker, change request tracker, IT Asset List Tracker, Server Backup, Network Maintenance & configuration and Desktop Support". These activities are also used for ISMS Yearly Audit.

• Installation and maintain Systems and Laptops on different client side
• Maintain and install Networking Devices and network
• Installation of cent OS and window server with different RAID configuration soft and hard both
• Installation different type of OS and Software of client side
• Troubleshooting of different Software and Hardware
• Installed and set up applications for clients, including anti-virus software and Microsoft office.
• Helped customers set up new systems, applications and software.
• Managed daily server backups on computers to avoid data loss from computer malfunctions.

• Installation different type of OS and Software
• Troubleshooting of different Software and Hardware
• Supported junior staff members through informal on-the-job training and supervision.
• Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
• Increased customer satisfaction ratings to 50%.

• Handling day to day Store operations
• Responsible for store profitability
• Trained and supervised team to deliver on store sales targets.
• Resolved complex customer enquiries, disputes and complaints.
• Helping customer to solve their problem
• Managing stock, Daily inventory
• Daily sales report, sales recon, stock reports

• Responsible for conducting online examination for placement
• Installation and troubleshooting of different Software and Hardware in IT Lab
• Responsible to provide proper system and network in campus
• Responsible for Lab classes and examination
• Reporting to IT head and Network administrator if any nonconforming is observed and suggesting corrective and preventive action through proper channel.
• Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.