ASHWANI MULSOO
Bangalore
Summary
Dynamic Senior Associate at BNP Paribas with expertise in real-time application monitoring and incident management. Proven track record in implementing change processes and conducting root cause analysis, enhancing production support efficiency. Adept at knowledge sharing and team supervision, driving continuous improvement in service delivery and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Associate
BNP Paribas
Bengaluru
04.2022 - Current
- Coordinated with development teams to ensure timely resolution of incidents.
- Provided on-call support for critical production systems.
- Oversaw production process and prepared proper documentation for dispatch.
- Performed root cause analysis to identify underlying causes of incidents.
- Kept production logs and maintained job material inventory.
- Implemented change management processes to ensure consistency across environments.
- Participated in post-incident reviews to document lessons learned from outages and failures.
Technology Lead
Infosys Ltd
Bengaluru
05.2018 - 04.2022
- Provides 24
- 7 on call availability for assigned programs
- Provides L2 support for Payment card applications and Childcare applications
- Deploying and Maintaining Java Applications on Web services like Tomcat and Glassfish
- Handles Day-to-day Severity Incidents and Provides efficient solutions
- Troubleshooting and analyzing the issues for Providing Permanent Fix
- Documenting Solutions and Managing Individual Wiki Page for them
- Conducts Knowledge sharing sessions for enhancement of knowledge across Team
- Ensures adherence to SLA while resolving Severity Incidents
- Major role played in Data Center Migration recently for 300+ servers
- Providing support to US states for multiple issue related to Linux Prod servers
- Coordinating with OM’s, DBA’s,QA and Dev Teams to bring the incidents to resolution
- Working on SR’s , planned changes as per ITIL process
- Working majorly on EBT(Electronic Benefit Transfer ) program for US states
- Coordinating with State AM’s and PM’s to notify any planned updates/activities
- Involved in application upgrades such as Glassfish, Java for Transaction server
- Involved in solving critical P1,P2 and Problem Tickets
- Worked for DC Migration from Dallas to Sandy from Application Perpective
- Currently involved in Couple of new projects like Proxy Server Setup and Rebid projects
UNIX System/Server Administrator
Tata Consultancy Services
Bangalore
01.2015 - 04.2018
- Enhancing business continuity procedure by adding critical middleware server and identifying through power-down test activity
- Resolving issues, planning requests as point-of-contact to vendors, managing developers, business users, following change control procedure and reporting results
- Administering operating systems, hardware, and peripheral components & maintaining databases
- Installing software, upgrades/patches, troubleshooting and maintenance on UNIX servers
- Conducting capacity planning, including allocating storage, providing hardware and software redundancy and planning future expansion requirements
- Participating in root-cause analysis of recurring issues, system backup and security setup
- Maintaining web servers, file servers, and set up user accounts
- Recognized for maintaining an uptime of 99% through various measures
- Extensively coordinated with various stakeholder and cross-functional team for various activities
- Supported major client on various projects
Technical Support Engineer
IT Support Desk Pvt. Ltd.
Bangalore
03.2013 - 01.2014
- Supported clients like HGS, HCL, One-Point Global and many more
- Conducted troubleshooting of Outlook/Lotus Notes for clients present in the Business Center
- Configured, monitored, upgraded and maintained systems hardware, software and related infrastructure
- Ensured that assigned systems were engineered, configured and optimized for maximum functionality and availability
- Rectified issues by instituting best practices in system log analysis, backups, network operating center security, user account/permissions management and systems/software auditing
- Managed network issues; took regular back-ups of PST’s and other data
- Filtering websites on Untangle and Clear OS for a particular client
Education
MCA -
Jammu University
01.2012
B.Sc. - Computer Science
Jammu University
01.2009
12th -
JKBOSE
01.2006
10th -
JKBOSE
01.2004
Skills
- Real-Time Application Monitoring
- Change Implementation
- Root cause analysis
- Production support
- Application deployment
- Knowledge sharing
- Service level adherence
- Training and mentoring
- Team supervision
- Incident management
- System troubleshooting
- Collaboration skills
- Application support
- Interviewing
- Performance reviews
Certification
- RedHat Certified Engineer, 160-195-491, 11/01/16
- RedHat Certified System Administrator, 09/01/16
Languages
- English
- Hindi
- Kashmiri
Previous Experience
- Tata Consultancy Services, Linux Administrator, 01/15/15, 04/30/18
- V6 Networks, System Administrator, 01/14/14, 06/30/14, Bangalore
- IT Support Desk Pvt. Ltd., Technical Support Engineer, 03/01/13, 01/31/14, Bangalore
Personal Information
- Bengaluru
- Mumbai
- Delhi-NCR
- Date of Birth: 01/09/89
Accomplishments
- Recognized as Most Valued Player at Infosys.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Associate
BNP Paribas
04.2022 - Current
Technology Lead
Infosys Ltd
05.2018 - 04.2022
UNIX System/Server Administrator
Tata Consultancy Services
01.2015 - 04.2018
Technical Support Engineer
IT Support Desk Pvt. Ltd.
03.2013 - 01.2014
MCA -
Jammu University
B.Sc. - Computer Science
Jammu University
12th -
JKBOSE
10th -
JKBOSE
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