Ashwani Sharma
Noida
Summary
Skilled Senior Manager experienced in cross-functional collaboration, process optimization, and driving results. Committed to continuously enhancing professional knowledge and improving business operations through exceptional skills.
Overview
19
19
years of professional experience
Work History
Senior Manager – Projects Delivery
Appventurez Mobitech Pvt. Ltd.
Noida
01.2023 - Current
- Collaborated with team members to support daily operations, ensuring efficiency and productivity.
- Demonstrated strong attention to detail in completing tasks and assignments.
- Cultivated and maintained professional, cooperative relationships with colleagues.
- Highly organized and detail-oriented, with a solid work ethic and commitment to excellence.
- Proven ability to quickly learn and adapt in dynamic environments.
- Identified challenges, analyzed data, and provided effective solutions to address issues.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
Senior Manager –Staffing Operations
Quess Corp Ltd.
New Delhi
09.2014 - 12.2022
- Managed HC (Headcount) projections and actual closures, regularly publishing dashboards for performance tracking.
- Led the Center of Excellence (COE) Department, overseeing the generation of offer IDs, validation of salary structures, offer letter creation, issuance of ID cards, and digital documentation of candidates via Android/iOS applications, aligned with client requirements.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Supervised the customer care center, handling calls and emails to efficiently resolve candidate queries.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Created detailed reports on project progress for senior management review.
- Generated and delivered comprehensive reports for senior management across all processes.
- Coordinated with the IT team for application development and process improvements, ensuring timely updates and enhancements for Android applications supporting candidate onboarding/documentation as per client or business needs.
- Prepared presentations and reports for senior management, offering insights and updates on various initiatives.
- Managed PAN India MIS and database operations, ensuring compliance with hygiene factors and bank detail management for AMAZON.in.
- Monitored and resolved NCNS (No Call No Show), warning, and integrity issues by engaging directly with walk-in associates
- Calculated incentives for Payroll Executives, Team Leaders, Regional Managers, General Managers, Assistant Vice Presidents, and Vice Presidents.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
Sr. Executive (Business Analyst)
Cyquator Media Services Pvt. Ltd. (Dishtv India Ltd)
Noida
12.2012 - 09.2014
- Managed the circulation of Management Information System (MIS) reports and handled process data across various functions
- Prepared and analyzed PAN India reports for Inbound, Outbound, and Backend processes to provide actionable insights.
- Developed and documented processes to implement effective business strategies, improving overall process efficiency.
- Published daily MIS reports for departments such as Quality, Customer Care, and Training, ensuring timely delivery and accuracy.
- Consistently met management expectations by completing tasks within specified deadlines.
- Collaborated with process owners and department heads to update and refine reports, as needed.
- Coordinated with the IT team to automate report generation, streamlining processes for improved efficiency.
Deputy Manager (Business Analyst- Enterprise Business, Revenue Assurance)
Reliance Communication Ltd
New Delhi
11.2007 - 11.2012
- Coordinated collection activities between collection leads and the business head to ensure seamless operations.
- Provided detailed management information and analysis to the Business Head, focusing on collection and delivery performance.
- Finalized and reported key performance indicators on a daily and monthly basis, ensuring timely and accurate insights.
- Maintained a monthly tracker to monitor potential revenue leakages, identifying valid reasons and implementing corrective actions to minimize gaps in processes.
- Monitored and validated daily revenue leakages by tracking waivers, assessing their necessity, and ensuring no unusual spikes occurred.
Team Leader
Bharti Airtel Ltd
Gurugram
08.2005 - 11.2007
- Managed a team of 10 officers, providing backend support for Channel Partners to ensure smooth operations.
- Regularly collected feedback from agency supervisors and agents, offering guidance to streamline their tasks and meet deadlines.
- Addressed and resolved client and agency queries promptly and accurately.
- Utilized Oracle-based systems, including ECRM, ARBOR, OM, and OMNI, for provisioning activities and process management.
- Generated and published various MIS reports for managers and senior management, including Bucket 1 Overdue MIS, 30 Days Special MIS, Hub MIS, Prebar/Postbar MIS, and Winback MIS.
- Conducted regular reviews with agency supervisors, providing feedback on work processes, and strategies for improvement.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
Education
M.B.A in Marketing -
Sikkim Manipal University
01.2011
B.Com -
Ch. Charan Singh University
01.2006
12th -
Noida Public School (C.B.S.E)
01.2003
10th -
Noida Public School (C.B.S.E)
01.2000
Skills
- Power BI Data Visualization
- Data Management with SQL
- VBA Automation
- Advanced Excel Proficiency
- Excel Automation with Macros
- Data-driven decision-making
- Cross-Functional Collaboration
Timeline
Senior Manager – Projects Delivery
Appventurez Mobitech Pvt. Ltd.
01.2023 - Current
Senior Manager –Staffing Operations
Quess Corp Ltd.
09.2014 - 12.2022
Sr. Executive (Business Analyst)
Cyquator Media Services Pvt. Ltd. (Dishtv India Ltd)
12.2012 - 09.2014
Deputy Manager (Business Analyst- Enterprise Business, Revenue Assurance)
Reliance Communication Ltd
11.2007 - 11.2012
Team Leader
Bharti Airtel Ltd
08.2005 - 11.2007
M.B.A in Marketing -
Sikkim Manipal University
B.Com -
Ch. Charan Singh University
12th -
Noida Public School (C.B.S.E)
10th -
Noida Public School (C.B.S.E)
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