Ashwani Thapa

Currently working in HCL ,UC Voice Practice Teams as Senior Consultant Since July 16th 2018 till now

Designation

Senior Consultant [DWP-Practice]

Client

Multiple Clients, BFSI, Retail, Manufacturing, Oil & Gas, Enterprise Organization Projects

Role performed

UC Solutions Architect, Presales and Solution Designing, Practice

• Pre Sales Architect:
• Led pre-sales engineering and architecture design for enterprise-wide Digital Workplace initiatives across BFSI, Manufacturing, Oil & Gas, Healthcare, and Utilities sectors.
• Led Consulting, Gold assessment on the basis of People, process and Technology, Workshop to farm an opportunities and Roadmap for Existing and new customers.
• Working on RFI, RFPs for Unified Communication Platform Architecture, Design, Build, Managed Services, Transformation with solution scope and capability identification and its packaging using an attractive commercial modelling.
• Composes RFP/RFI responses and applicable services agreements (Statements of Work, SLA documentation, etc) that specify processes, technology, effort estimation, skills, deliverables, Define infrastructure , Architecture ,migration methodologies, techniques to migrate workloads, commitments, risk, and project management aspects of a solution.
• Develop an understanding of customer needs and design/deliver high-quality C-level presentations.
• Drives thought leadership on cross-domain functional and technical integration topics with Enterprise Architects and Technical Architects. Accountable for integrations.
• Solutioning/estimation/project plan, Pre-sales function, interface with clients to facilitate architect the overall solution.
• Defines the overall solution strategy to effectively address client needs and provide differentiation
• Good understanding of complexities of large IT environments & Required Hybrid/ ON Premise/Cloud solutions.
• Developed and executed growth strategies, ensuring revenue expansion and profitability with healthy margins.
• Partnered with product teams to create solutions as Intellectual Properties (IPs), enhancing customer value propositions.
• Established labs and innovation hubs to validate and integrate cutting-edge Unified Communications solutions.
• Spearheaded large-scale Enterprise Voice Transformation, successfully migrating large enterprises to cloud solutions with minimal disruption.
• Leveraged data analytics and intelligent automation to drive technology-driven service delivery and operational excellence.
• Enabled customers to adopt AI and automation for improved service efficiency and enhanced collaboration experiences.
• Led consulting and transformation initiatives, focusing on user experience, automation, and operational efficiency.
• Led proactive opportunities and large strategic deals, driving business exceeding $100M annually.
• Incubated new products and services, driving value through emerging technologies and AI-based automation.
• Evaluated and integrated partner solutions to enhance Unified Communications and Enterprise Voice ecosystems.
• Proposed and closed contracts exceeding $20M by designing client-specific UCaaS/Modern Workspace architectures.

Solution Architect, COE Lead

• Responsible for allocating and assigning Project to every COE team member, building a good relationship with customer and reviewing SOW and Efforts.
• Understanding every team member’s level of competency.
• Regular conference calls with Pre-sales & sales team on upcoming project in pipeline or plan future activities.
• Conducting webinar and workshop for all the HCL customer based on UCaas platform for farming an opportunity and proving an update on latest Skills, Case studies and success stories done in every quarter.
• Building up Microsoft Teams end to end complex environment Solution for Existing customers of HCL and
• Greenfield opportunity for niche customers .
• Providing end to end Transition/Migration solution and implementation from Legacy PBX to Cisco , Webex, MS teams, Avaya, Zoom etc..
• Microsoft Teams Direct Routing Solution [On-premise/Cloud and carrier based solution frameworks]
• Ribbon and Audiocodes Virtual SBC installation on cloud Azure.
• Ribbon Core, edge , Analytics designing and implementing IP telephony solution for all customers across the globe
• AudioCodes Implementation designing and implementing IP telephony solution for all customers across the globe
• Microsoft Teams ,Skype for business Designing and Implementation.
• Design and implement Monitoring Solution like prognosis/Kurmi/ Nectar / Science Logic, Logitech Sync, Voss, OVOC etc..
• Have put lots of effort from SOW-Designing-planning-Implementation-deliver end to end projects for customers like Barclays, VOLVO, Bekaert, UPM, UNUM, BD, SASOL, AkzoNobel, PepsiCo, Biogen, TR Fonterra, RBS, HueBach etc.. to achieve a great level of customer satisfaction and appreciation .
• Delivered many Contact Center solutions with Microsoft Teams and Skype for Business : Ice/Computer Talk, Anywhere 365 and cloud Saas solution to all the customers across the globe.

• Managing and Lead Skype for business and Enterprise voice team
• Handling Designing project for EV migration
• Handling Designing and implementation project of Skype for business/Lync 2013
• Managing Architecture related Docs LLD HLD N/W
• Documentation part for Troubleshooting and administration
• Training to team or other teams at global level of ericsson
• Part of innovation team
• Customizing environment with SFB and EV automation
• EV tool to monitoring PSTN and Skype Calls both at the same time
• Troubleshooting step by step guide and writing blogs for high level issues
• Design and implementation for Sonus gateway and provide training as well
• Design and implementation for Audiocodes gateway and provide training as well
• Design and implementation for Polycom RMX /Vide conferencing server & integration with Lync/SFB

• Responsible to provide 3rd level support [Highest level of support in Lync/ Skype for business].
• Managing many customers: Juniper, Microsoft, Gates foundation, Unilever, Caradigm, Deloitte, Nestle, Parker, Sainsburys, Schaeffler, SoftwareOne, TeleKom etc.
• Role of consultant for Design and implementation for Lync/Skype for business &Voice Sonus SBC/Audiocodes Gateways.
• Work on troubleshooting integration issues for Microsoft Lync13/SFB/Lync10/ OCS platform with SBC and Voice gateway.
• Configuring Stations Routing , Trunk VDN , HUNT group Coverage Path.
• Handling Call Routing issues.
• Handling DECT Analog Phones Registered via Sonus SBA and SBC.
• Technical training 400 level session to L2 /L3 level engineers.
• Handling and managing Customize tools, Powerprov, Powerassurance, Powersuite, Powercall, Busy on busy etc.

• Responsible to Provide Tier-2 level Support( Highest level of Support in Services in Avaya)
• Serve as Tier 2/3 escalation point for IP Telephony and Lync Voice escalations.
• Ability to resolve technical customer issues within the Enterprise Voice & Collaboration platform.
• Work on troubleshooting integration issues for Microsoft Lync13/10/ OCS platform with SBC and Voice gateway.
• Handling Unified Communications Systems (MS OCS 2007/Lync 2010, Avaya Communication Manager / Exchange Unified communication)
• Handling Sonus SBC , ASM Module …
• Configuration Installation of Sonus SBC 1000/2000/5000 Routes ,Transformation table, Signaling Groups, Call Routing Table, Sip server Table.
• Utilizing network Tools wireshark , network monitor and syslog on SBA, SBS and OCSlogger tool to troubleshoot and isolate issues.

• Client/Project: ST Microelectronincs Greater Noida
• Managing, monitoring Microsoft Exchange 2007 (Clustered ) and exchange 2010 Servers for over 32000 users.
• Managing escalations from L1/L2 team members.
• Planning and performing DR (Disaster Recovery) Drills for Exchange and OCS and Lync servers once in a quarter.
• Planning and performing restoration activity from tape backup to verify the Tape and Backup integrity.
• Responsible for on-call support 24x7.
• Mail queue and flow checking on mail server.
• Monitoring of the entire Messaging servers and Lync and ocs servers (Production & QA) through HP open view Tool.
• Microsoft forefront Antivirus and MacAfee Antivirus management.
• OCS 2007 R2/Lync 2010 deployments and managing the services.
• OCS communicator and Lync 2010 client end support for escalations.

• Providing 3rd level support in term of Implementation, Problem Management and Change Management as per ITIL Standards.
• Managing a huge OCS 2007 R2/Lync 2010 /Lync 2013 setup consisting of 90,000+ users including IM/AV/Application Sharing/Enterprise Voice/PSTN.
• Managing over 30+ servers including 4 Front End Pools, four Lync 2010 Central Sites, Mediation Servers, CWA Servers, Edge Server, Exchange 2007 Unified Messaging Servers, Backend SQL Servers with mirroring and clustering, Archiving and Monitoring Server Reports, HA of Edge Servers, xmpp , F5 GTM load Balancing configuration etc.
• Handling issues related to integration with Cisco Call Manager, Tandberg VCS, Nortel Avaya etc.