Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ASHWATHI MOHAN

Bangalore

Summary

Results-driven operations leader with 10+ years of experience driving significant achievements in credit and risk analysis, Accounts receivable, bad debt recovery, risk mining, and e-commerce. Track record of increasing productivity through automation of processes. Highly experienced in mentoring employees, leading talented teams and making decisions promptly.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager II, Risk Management

Amazon
04.2024 - Current
  • Launched One-Click Automation, reducing headcount by 5 and improving operational efficiency.
  • Spearheaded SPLAT initiative, recovering $325K debt weekly.
  • Implemented Proactive Bulk Enforcement, addressing $8M in debt weekly through bulk actions that was otherwise handled manually.
  • Led 'Hire and Develop the Best' program, conducting 70+ interviews.
  • Introduced 'Career Connects' program, achieving a 4.3 average connection score.
  • Improved quality metrics by 12% through analysis and process improvements.
  • Successfully launched high-risk queues, reducing case volume by 32%.
  • Enhanced data security with Seller Central Lens tool implementation.
  • Implemented Credit Card Abuse process within the existing chargeback process, enforcing 40% of abusive sellers.

Manager I, Risk Management

Amazon
11.2020 - 03.2024
  • Transformed team of 10 into a high-performing unit, achieving 100% compliance.
  • Led projects in machine learning, MFN yield improvement, and career development.
  • Implemented Kaizen initiatives, improving SLA governance and queue management.
  • Led projects to reduce queuing rates and improve process efficiency.

Senior Investigations Specialist

Amazon
04.2017 - 10.2020
  • Improved the decision quality metrics of the team by 0.3% through audits and feedback
  • Led concessions yield projects, reducing concessions by 28.7%
  • Contributed to Amazon Cluster Project, improving team's abuse relation tracking mechanism.

Credit Analyst

Capgemini
04.2012 - 03.2014
  • Allocated credit limits, managed accounts receivable, and ensured timely payments.
  • Conducted aging analysis, reconciled cash or credit, and monitored vendor payments.
  • Audited payments, processed NSF checks, and determined credit limits.
  • Prepared and analyzed sales reports, debtors ageing reports, and submitted to management.

Education

Degree - Master Of Commerce Us Accounting & Taxation

Silver Oak University
01-2025

Certified Public Accountant -

Simandhar University
01-2025

Bachelor's - Accounting And Finance

St. Joseph's University
01-2011

Skills

  • Leadership and Team Management
  • Process Improvement
  • Stakeholder Management
  • Data Analysis
  • Project Management
  • Financial Management
  • Performance Evaluations
  • Continuous Improvement
  • Debt management
  • Credit analysis

Certification

  • Lean Management
  • Green belt in Six sigma

Timeline

Manager II, Risk Management

Amazon
04.2024 - Current

Manager I, Risk Management

Amazon
11.2020 - 03.2024

Senior Investigations Specialist

Amazon
04.2017 - 10.2020

Credit Analyst

Capgemini
04.2012 - 03.2014

Degree - Master Of Commerce Us Accounting & Taxation

Silver Oak University

Certified Public Accountant -

Simandhar University

Bachelor's - Accounting And Finance

St. Joseph's University

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ASHWATHI MOHAN