Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
Generic
ASHWIN KUMAI

ASHWIN KUMAI

Darjeeling,West Bengal

Summary

Guest Relation Officer managing front desk service, guest coordination, and issue resolution in a hospitality setting. Supports smooth arrivals, stays, and departures through reception, complaint handling, and service recovery informed by front office training. Earned promotion from receptionist within 1 year, reflecting reliability and guest-facing service quality.

Overview

1
1
Language
11
11
years of professional experience

Work History

Guest Relation Officer

Lamahatta Residency
01.2018 - Current
  • Handle 10 20 guest interactions per shift while maintaining courteous front desk service and clear communication.
  • Manage front desk operations, including guest check-in and check-out, room allocation, and billing support.
  • Coordinate reservations, walk-in arrivals, and occupancy flow to keep daily room assignments organized.
  • Support shift handovers, duty roster updates, and team supervision to maintain smooth property coverage.

Trainee at Front Desk

MGM Wine & Dine, Gangtok
03.2015 - 10.2017
  • Handled 10-100 guest check-ins per shift while maintaining accurate room allocation and polite front desk service.
  • Managed reservations, walk-in guest handling, and rate quoting to support smooth front desk operations.
  • Resolved guest complaints professionally, using telephone etiquette and property management systems to track issues and follow up.
  • Supported duty roster management, shift handover procedures, and occupancy coordination to keep front office coverage organized.

Education

Industrial Training - undefined

Hotel Lotus Retreat, Gangtok, (Kuber World Pvt. Ltd) Sikkim
Gangtok, Sikkim
05-2015

Certification Course in Front office - undefined

LIMS Hotel Management Institute, Siliguri
Siliguri
05-2014

12th - undefined

NIOS
05-2011

High School Diploma -

National institute of Open schooling
Darjeeling
05-2010

10th - undefined

NIOS
05-2010

Skills

Front desk operations

Reservations management

Guest check-in & check-out

Complaint resolution

Cash handling

Shift handover procedures

Occupancy coordination

Duty roster management

Team supervision

Property management systems

Room allocation management

Rate quoting

Opera PMS

Walk-in guest handling

VIP guest coordination

Inventory reconciliation

Billing & folio processing

Telephone etiquette

Revenue management

Hotel safety procedures

Personal Information

  • Date of Birth: 09-03-1992
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single
  • ID Type: Passport
  • ID Number: L4605413

Interests

Music, Travelling, Net Surfing

Timeline

Guest Relation Officer

Lamahatta Residency
01.2018 - Current

Trainee at Front Desk

MGM Wine & Dine, Gangtok
03.2015 - 10.2017

10th - undefined

NIOS

12th - undefined

NIOS

Certification Course in Front office - undefined

LIMS Hotel Management Institute, Siliguri

Industrial Training - undefined

Hotel Lotus Retreat, Gangtok, (Kuber World Pvt. Ltd) Sikkim

High School Diploma -

National institute of Open schooling
ASHWIN KUMAI