Ashwin Kumar M
Senior Application Support Engineer
Chennai
Summary
Technically-sound Application Support Engineer with 6+ years of experience in handling technical issues and application troubleshooting. Highly skilled in root cause analysis and quality control combined with a passion for driving the organization mission and values.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Senior Application Support Engineer
NIUM India Private Limited
Chennai
09.2022 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Documented faults and bugs for referral to development staff for use in updates.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Produced high-standard database solutions to meet stability, reliability and performance metrics.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases.
- Managed and Analyzed Kibana and ELK logs
- Ability to work Proactively to identify the issue with the help of log monitoring.
- Experienced in monitoring tools, frameworks, and processes.
- Excellent interpersonal skills.
Application Engineer
Amazon
Bangalore
09.2019 - 09.2022
- Maintains hosts and networks; generate metrics; make host configuration changes and perform change management activities using existing documentation and mentoring.
- Monitored costs and optimized cloud deployment expenses against business needs.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Supported software integration and implemented maintenance enhancements.
- Partnered with development team on product development and application support plans.
- Conducted scheduled system upgrades to maximize performance.
- Updated technical documentation, product specifications and technical training materials.
- Conducted deep-dive hands-on training sessions to transfer knowledge to customers considering or already using AWS.
Automation Engineer
Amazon
Chennai
11.2016 - 09.2019
- Strong coding ability both in both front-end and back-end with clean and efficient code as well as debugging, understanding large code bases, code reviews and have experience in CI/CD pipelines.
- Designed web-based assets for deployment on cloud computing platforms.
- Provided front-end website development using PlotlyDash, Flask and HTML.
- Worked independently to design, develop and test code.
- Kept on track with deadlines for development cycle.
- Followed best practices with code development, maintenance and testing to improve solution design.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Collaborated closely with team to create story points and sprint planning.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
JNN Institute of Engineering
Chennai 08.2010 - 05.2014
Post Graduate Diploma - Electrical System Design
Dimensional Academy
Mumbai, India 2015.03 - 2016.03
Skills
Python
AWS
OS - Linux and Windows
HTML, CSS and XML
Agile Methodologies
Database Management (NoSQL/RDBMS)
Debugging
Project Management
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Senior Application Support Engineer
NIUM India Private Limited
09.2022 - Current
Application Engineer
Amazon
09.2019 - 09.2022
Automation Engineer
Amazon
11.2016 - 09.2019
Post Graduate Diploma - Electrical System Design
Dimensional Academy
2015.03 - 2016.03
Bachelor of Engineering - Electrical And Electronics Engineering
JNN Institute of Engineering
08.2010 - 05.2014