Tushar Chopra
New Delhi
Summary
Resourceful Assistant Team Lead known for high productivity and efficient task completion. Possess specialized skills in project management, team coordination, and conflict resolution. Excel in leadership, communication, and problem-solving to enhance team performance and meet organizational goals.
Experienced in monitoring systems, following alert processes, and contributing to the enhancement of observability tools. Skilled in incident management, including classification, escalation, and conducting in-depth impact analysis. Proven track record of reducing turnaround times and improving first response SLA performance, consistently meeting and exceeding targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Application Support Engineer
Cvent
Gurgaon
07.2023 - Current
- working as incident commander for 911/sev 1 issues that occur .
- working as active Lead for the team .
- working on sigma and tableau related project.
- Case auditing of team members and helping them improve.
- Part of App support recruitment team and taking interviews for hiring new talent.
- Executing and approving sql and no sql queries on production database.
- Handling escalations
- Part of Analytics Coe ( center of excellence ) team
- Cross team collaboration with - devs, analytics team, data warehousing team, SRE and Product managers.
- Working on process improvement and improving efficiency of team
- Working on internal JS framework tools and migration to superblock
Application Support Engineer II
Cvent
Gurgaon
06.2019 - 06.2023
- Worked with stakeholders across country to gather requirements for new systems and reports
- Working on SQL mainly to gather/analyse information required for business of the customer
- Library transfer of files in bulk from AWS to online storage for account dump process
- Monitoring new releases in product and creating Datadog monitor and New relic monitors in order to keep track of it
- Part of Security review and Privacy Compliance team
- Trained new engineers in providing proactive support to customers
- Helping DBA teams to perform migrations of data within clusters
- Implementing stored procedures in SQL to automate reporting internally at Cvent
- Worked with bank transaction monitoring programs in assisting regulatory issue such as fraud and money laundering
- Trained in various sentinel products and performance tuning, setting up data feed scheduler, work with tasks on schedule
- Supported applications, revising, updating, creating and improving stored procedures, problem solving and providing documentation as required, including root cause analysis
Education
Bachelor of Technology - Information Technology
Maharaja Surajmal Institute of Technology - New Delhi
05.2019
12th Class - Science Education
CRPF Public School - New Delhi
03.2015
Skills
- SQL
- Python
- Splunk
- Data dog
- New Relic
- Postman/API
- Security Review and GDPR
- HTML/CSS
- AWS
- Troubleshooting skills
- Problem-solving skills
- Leadership
- Tableau/Sigma
- Software
- Microsoft Office
- Database
- Presentation
- Programming language
Affiliations
- Member of Rotaract Club of MSIT in college time
- Member of school cricket team in 2013-2014.
- Member of cricket team school zonal
Hobbies and Interests
- Playing online games
- Fitness enthusiast
Certification
- Incident Commander
- Information Security and Privacy Awareness Training
- Application Data security
- Elastic Search Essentials
Timeline
Senior Application Support Engineer
Cvent
07.2023 - Current
Application Support Engineer II
Cvent
06.2019 - 06.2023
Bachelor of Technology - Information Technology
Maharaja Surajmal Institute of Technology - New Delhi
12th Class - Science Education
CRPF Public School - New Delhi
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