Hi, I’m
Ashwin Singh
Banker
Mumbai
Summary
Punctual Deputy Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious, and motivational. Proven background in providing supervision and development opportunities to associates.
Overview
6
years of professional experience
3
Languages
Work History
HDFC Bank Mumbai
Deputy Manager - Phone Banking Officer
02.2024 - Current
Job overview
- Strengthening customer relationships through excellent communication skills, active listening, and understanding individual needs.
- Handling HNI Imperia clients of HDFC Bank on available products and services related to Super premium Credit cards and liabilities related queries promoting cross-selling opportunities to benefit both the bank and customers relating to FD's & RD's
- Application used Flexcube,CBCI, Sprinkler,CRM Nxt,CMS
Kotak Mahindra Bank Kalina, Mumbai
Assistant Manager - Retail Asset Customer Service
01.2022 - 01.2024
Job overview
- Handling walk in customers related to Asset Category like Home loan, personal loan,Loan against property, Business Loan.
- Retrieval of customer's property documents and handing over to them
- Creating service request for customer for customers query and ensuring closures of the same in the stipulated Turn Around Time.
- Accepting customers request for Swapping of repayment mode,loan re-schedulements, foreclosure,rate reduction, collection related,legal related, payment related and other various queries related to post sales and action accordingly
- Co ordinating with various departments, branches,call centre ,Nodal team and Central team for speedy resolution of customer query or escalation.
- Providing final resolution through Mails and out bond calls.
- Application used SIEBEL,SFDC, MOBICULE, Core NX,DMS
HDFC LifeGoregaon, Mumbai
Business Development Manager- Agency Channel
06.2018 - 01.2019
Job overview
- To manage agency channel sales for the company
- Recruit and Train agent to become a certified Insurance agent through IRDAI Regulatory body
- Managing Team (agents) and achieving sales target for the team
- Selling of insurance products such as Term Policy, Retirement plan,ULIP plans,Medical Insuarance..etc
Education
Vidya Vikas Universal College Malad, Mumbai
Bachelor Of Commerce from B COM
2017
Patkar Varde College Goregaon,Mumbai
HSC from Commerce
2012
Infant Jesus School Malad,Mumbai
SSC
2008
Skills
Proficient in the use of MSOffice and Excel - V Lookup & PIVOT
Timeline
Deputy Manager - Phone Banking Officer
HDFC Bank
02.2024 - Current
Assistant Manager - Retail Asset Customer Service
Kotak Mahindra Bank
01.2022 - 01.2024
Business Development Manager- Agency Channel
HDFC Life
06.2018 - 01.2019
Vidya Vikas Universal College
Bachelor Of Commerce from B COM
Patkar Varde College
HSC from Commerce
Infant Jesus School
SSC
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