Ashwin V
Bangalore
Summary
Results-driven professional with extensive experience at Accenture, specializing in BlackLine modules and L2/L3 application support. Achieved a 95% incident closure rate while improving month-end processes through effective cross-functional collaboration. Proficient in SQL and client communication, delivering compliance and operational excellence consistently. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills, excelling in independent work and rapid skill acquisition.
Overview
4
4
years of professional experience
Work History
Application Support and Financial Automation
Accenture
Bangalore
06.2021 - Current
- Delivered L2/L3 support for global clients on BlackLine modules, including reconciliations and journals.
- Facilitated month-end and year-end closure activities for over 15 business entities, maintaining 100% SLA compliance.
- Resolved over 200 incidents and service requests monthly, achieving a 95% closure rate within SLA.
- Managed user administration for more than 500 end users, including access provisioning and compliance checks.
- Conducted root cause analysis of recurring issues, resulting in a 15% reduction in incident volume over six months.s.
- Collaborated with finance and IT teams to accelerate month-end closure by 10%.
- Authored over 10 SOPs and knowledge base documents, enhancing onboarding efficiency for new joiners.
- Mentored three new joiners on BlackLine processes and support workflows.
Education
B.E./B.Tech - Instrumentation And Control Engineering
PSG College of Technology
Coimbatore06-2021
Skills
- BlackLine Modules: Reconciliations
- BlackLine support
- Incident management
- Root cause analysis
- User administration
- BlackLine Modules: Journals
- BlackLine Modules: Tasks
- BlackLine Modules: Variance Analysis
- BlackLine Modules: User Access Management
- Application Support: L2/L3 support
- Application Support: incident & problem management
- Application Support: RCA
- Application Support: SLA adherence
- Technical Skills: SQL (queries, reporting)
- Technical Skills: NET (basic exposure)
- Technical Skills: MS Excel (advanced)
- Tools: ServiceNow
- Tools: JIRA
- Tools: MS Teams
- Finance Support: Month-end closing
- Finance Support: Year-end support
- Finance Support: Audit & compliance support
- Soft Skills: Client communication
- Soft Skills: cross-functional collaboration
- Soft Skills: documentation & training
- Financial reporting
- Knowledge base documentation
- Service level agreements
- Month-end closure
- Compliance checks
- Problem solving
- Effective communication
- Team collaboration
Websites
Certifications Training
- BlackLine Tool – Hands-on expertise with core modules (Reconciliations, Journals, Tasks, Variance Analysis)
- SQL Intermediate Training
- .NET Basics
Core Skills
Reconciliations, Journals, Tasks, Variance Analysis, User Access Management, L2/L3 support, incident & problem management, RCA, SLA adherence, SQL (queries, reporting), .NET (basic exposure), MS Excel (advanced), ServiceNow, JIRA, MS Teams, Month-end closing, Year-end support, Audit & compliance support, Client communication, cross-functional collaboration, documentation & training
Accomplishments
- Star of the Month Award in every alternate month
- Received recognition from the client for delivering end-to-end ownership and dedication in supporting key projects like TAX, Sundry, and FCCR
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Application Support and Financial Automation
Accenture
06.2021 - Current
B.E./B.Tech - Instrumentation And Control Engineering
PSG College of Technology