Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Project highlights
Timeline
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Ashwini Agrahari

Bangalore

Summary

Motivated and detail-oriented Business Analyst with over 7 years of experience in the IT industry, specializing in Business Analysis and Agile methodologies. Adept at collaborating with cross-functional teams to translate complex business requirements into actionable technical solutions. Possesses strong communication, prioritization, and problem-solving skills, with a commitment to delivering high-quality outcomes. Eager to leverage expertise in business analysis and technical proficiency to transition into a Product Owner role, driving product development initiatives that enhance user experience and support business growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Business Analyst

Sopra Steria
04.2024 - Current
  • Driving user story development and requirements gathering sessions, translating business needs into effective technical solutions.
  • Assisting in test case creation and execution, ensuring the delivery of high-quality features aligned with business objectives, achieving 90% bug free executions.
  • Contributed to a greenfield project by preparing project guidelines, defining the Definition of Done (DoD), and maintaining skill development matrices.
  • Conducting training sessions to enhance BA team capabilities in Agile practices and BA deliverables, resulting in improved productivity by 20%.

Business Analyst

HCL Technologies Limited
10.2021 - 04.2024
  • Led workshops to gather information for a unified case management solution, enhancing the Financial Crime Investigation process and reducing FTE by 0.8.
  • Collaborated with network and security teams to document network-specific requirements for legacy application migration.
  • Created Standard Operating Procedures (SOPs) and User Guides for applications, enhancements, and bulk utilities to ensure efficient resource use, adherence to best practices and reduce turnaround time by 70%.
  • Conducted comprehensive training sessions for new hires on project overview and deliverables.

Associate Business Analyst

HCL Technologies Limited
09.2018 - 10.2021
  • Estimated project efforts and conducting detailed impact assessments for proposed changes, reducing risk and enhancing project delivery accuracy
  • Facilitated requirements gathering workshops for a PEGA Migration project to ensure smooth transitions and stakeholder alignment catering to over 17 business modules.
  • Tracked project progress and conducting thorough risk assessments to minimize potential business disruptions ensuing 98% effective outcome.
  • Conducted end-user training on systems and providing ongoing support after deployment.

Management Trainee - Business Analyst

HCL Technologies Limited
06.2017 - 09.2018
  • Participated in requirements gathering workshops to capture key business needs and translate them into actionable project requirements.
  • Prepared and maintained critical project documentation, including Functional Specifications, BRD, User Stories, and Use Cases, ensuring alignment with project goals for over 20+ enhancements across various business modules.
  • Facilitated communication between stakeholders and technical teams
  • Delivered presentations on project progress at internal review meetings.

Project Trainee - Intern

IBM Global Business Services
02.2016 - 06.2016
  • Leveraged IBM Watson (AI) Analytics Tool to analyze supply chain data and extract actionable insights to support strategic decision-making.
  • Developed 4 models based on research data, providing a foundation for future SCM enhancements.

Education

Post Graduate Diploma in Management -

IBS Business School, ICFAI University
Bangalore
07.2017

Master of Business Administration -

IBS Dehradun (ICFAI University)
Bangalore
07.2017

Bachelor of Business Administration (H) -

WBUT University
Kolkata
05.2015

Skills

  • Business Analysis
  • Stakeholder Management
  • Change Management
  • Project Documentation
  • Cross-functional Team Collaboration
  • Strong Communication & Interpersonal Skills
  • Problem-Solving & Critical Thinking
  • Adaptability & Willingness to Learn
  • Time Management & Organizational Skills
  • JIRA (Epics, User Stories)
  • Confluence, SharePoint (Documentation)
  • BPMN (Camunda Modeler)
  • Process Flows (Visio)
  • UI/UX Prototyping (Balsamiq Wireframe)
  • SQL (Basic Data Analysis)
  • MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • PEGA BPM (Case Management, Workflow Automation)

Certification

  • Certified Scrum Product Owner (CSPO), Scrum Alliance, 001674724, 08/01/26
  • Product Strategy Micro-Certification (PSC)️, Product School, cert_xbw6g01x
  • Product Roadmapping Micro-Certification (PRC)️, Product School, cert_mdr81y80
  • Databricks GEN AI Fundamentals, Databricks, 104980201, 05/01/26
  • Agile with Atlassian JIRA, Coursera-Atlassian, X6C4ADRBXJR5

Awards

  • Nominated for Individual Excellence Award.
  • Awarded recognition in rolling out BA deliverables under critical project timelines.
  • Awarded 'Star Performer' at HCL-PEGA Day Event.
  • Awarded Certificate of Appreciation for Outstanding performance for consecutive years.

Project highlights

  • Single Case Management Application, PEGA Version 8 solution for streamlined investigations., Improved case management and customer screening efficiency.
  • Suspicious matter reporting Application Enhancements, Application for reporting suspicious activities with monitoring features., Enhanced compliance and reduced risks.
  • Migration to PEGA Version 7.4, Legacy application migration with modules for Fraud Investigations and AML/Sanctions., Increased application modularity and effectiveness.
  • Daily Snapshot Generation for ECDD, Daily snapshots for Enhanced Customer Due Diligence., Timely data for regulatory compliance.
  • Data Segregation Project for Divestiture, Strategic initiative for separation of two entities post-demerger., Enabled independent operations.
  • Legacy Application Enhancements, Enhancements to legacy Financial Crime applications., Better performance and compliance.
  • OSS Transformation Project, Digital transformation of OSS for Telecom efficiency., Improved customer retention and system resilience.
  • Order Management System Enhancements, Upgrades for telecom provisioning and introducing new product catalogue., Faster provisioning and increased product availability.

Timeline

Lead Business Analyst

Sopra Steria
04.2024 - Current

Business Analyst

HCL Technologies Limited
10.2021 - 04.2024

Associate Business Analyst

HCL Technologies Limited
09.2018 - 10.2021

Management Trainee - Business Analyst

HCL Technologies Limited
06.2017 - 09.2018

Project Trainee - Intern

IBM Global Business Services
02.2016 - 06.2016

Post Graduate Diploma in Management -

IBS Business School, ICFAI University

Master of Business Administration -

IBS Dehradun (ICFAI University)

Bachelor of Business Administration (H) -

WBUT University
Ashwini Agrahari