ASHWINI ARIKOLU
Technical Support Engineer
Hyderabad
Summary
Experienced Technical Support Engineer with 3+years a strong desire to secure a responsible career opportunity that allows for the full utilization of skills while making a significant contribution to the organization\'s goals. Recognized for innovative problem-solving abilities and a track record of delivering high-quality solutions. Adept at driving team success through effective collaboration and adaptability. Possess expertise in systems analysis and technical troubleshooting.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Engineer -I
Bosch Global Software Technologies
HYDERABAD
06.2022 - Current
- Experienced in: tool support technical support
- Bug Identification and Reporting: Identified, documented, and reported defects using tracking tools, ensuring clear and precise communication for developers
- Tool Expertise: Demonstrated hands-on experience with test management tools for organizing and maintaining test cases and results
- User /client support: Provided comprehensive user support, addressing issues and helping resolve technical challenges across different stages of product usage
- Client Relationship Management: Acted as the primary point of contact for clients, building and maintaining strong, professional relationships to understand and address their needs effectively
- Product Support: Assisted clients in using products or services by providing guidance on functionalities, answering questions, and resolving technical issues
- Issue Resolution: Quickly identified and resolved client issues, working closely with internal teams to provide timely solutions, ensuring customer satisfaction and minimizing downtime
- Technical Troubleshooting: Applied technical expertise to diagnose and resolve client challenges, offering step-by-step instructions or coordinating with engineering teams for complex problems and resolving Qos issues including escalations
- Analytical & Problem-Solving Skills: Developed strong analytical skills with a focus on troubleshooting, identifying and resolving issues, and ensuring the reliability of software products
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
Customer/User Support Executive
Examity
HYDERABAD
08.2021 - 05.2022
- End-to-End Customer Support: Provided comprehensive support for customers, addressing inquiries and resolving issues from start to finish with a focus on high-quality service
- Incident Resolution & Root Cause Analysis: Actively participated in identifying and resolving incidents, conducting thorough analysis to address root causes and prevent future occurrences
- Jira Support: Assisted users with queries related to Jira, troubleshooting issues, guiding them through workflows, and ensuring they understood platform functionalities
- Proctoring & Critical Incident Support: Offered real-time support during critical incidents, providing proctoring services and ensuring customers were supported throughout the resolution process
Education
B.Tech - ECE
Bharat Institute of Engineering And Technology
Hyderabad -Telangana 07.2017 - 09.2021
High School Diploma -
Narayana Junior College
06.2015 - 03.2017
SSC -
St.Alphonsa’s High School
06.2014 - 05.2015
Skills
- Corejava
- MySQL
- Selenium
- Git
- Jira
- Agile Development
Jenkins&SonarQube
- Time management
- Quality control
Websites
Hobbies
Writing, Travelling
Timeline
Engineer -I
Bosch Global Software Technologies
06.2022 - Current
Customer/User Support Executive
Examity
08.2021 - 05.2022
B.Tech - ECE
Bharat Institute of Engineering And Technology
07.2017 - 09.2021
High School Diploma -
Narayana Junior College
06.2015 - 03.2017
SSC -
St.Alphonsa’s High School
06.2014 - 05.2015
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