ASHWINI EKKA
Chennai
Summary
Results-driven IT Professional with 14+ years of experience in process improvement, workflow analysis, and client account management. Demonstrated expertise in healthcare EDI systems, global mobility services, and customer relationship management. Proven track record of enhancing operational efficiency, implementing cost-effective solutions, and delivering exceptional client service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Process Executive - Neptune Retail Solutions
COGNIZANT
08.2015 - 11.2024
- Coordinated with onshore sales teams to process advertising and coupon promotions for US-based clients, managing multiple concurrent campaigns
- Analyzed zoning data and market demographics to identify optimal newspaper penetration for client advertising campaigns, improving campaign effectiveness by 15%
- Developed cost-effective promotion plans within client budgets, resulting in improved ROI and client satisfaction
- Managed invoice reconciliation and payment authorization for vendor/publisher transactions, ensuring 100% accuracy
- Received certificate of appreciation (November 2021) for excellence in client service delivery and process optimization
Global Mobility Shared Service Specialist
COGNIZANT
01.2018 - 01.2020
- Processed visa documentation for 200+ employees traveling to UK and Ireland, ensuring 99% on-time completion
- Handled Tier2 visa queries through multiple communication channels, resolving 95% within 24 hours
- Assisted onsite employees with visa extension applications, ensuring compliance with immigration regulations
- Specialized in Cognizant Immigration portal (My Visa) for associate visa tracking and status updates
- Streamlined visa application workflows, reducing processing time by 20%
Healthcare Senior Process Executive - Change Healthcare
COGNIZANT
01.2015 - 01.2018
- Analyzed claim rejections and ensured smooth processing of healthcare claims, reducing error rates by 18%
- Implemented HIPAA compliance protocols for processing claims and ERA, achieving 100% audit success
- Specialized in CMS1500 and UB04 forms for professional and hospital claims processing
- Developed expertise in 835 ERA, 837I and 837P electronic claims processing, improving throughput by 25%
- Named Star Performer (November 2017) for exceptional customer service and operational excellence
- Trained 15+ new recruits and provided floor supervision for team members
Associate - UK Credit Cards Customer Service
TATA CONSULTANCY SERVICES (TCS)
01.2012 - 01.2015
- Managed customer service for 400+ Citibank UK credit card holders monthly, maintaining 98% satisfaction rate
- Operated ACWS and APAS systems for daily operations, resolving 50+ customer inquiries daily
- Consistently received customer appreciation for high-quality resolution and professional service
- Reduced average handling time by 12% while maintaining superior service quality
NRI DCST Team Member
TATA CONSULTANCY SERVICES (TCS)
01.2010 - 01.2012
- Processed 100+ financial and non-financial transactions daily for NRI customers with 99.8% accuracy
- Performed quality checks and provided feedback on call handling, improving team performance metrics
- Prepared daily MIS reports for client review, highlighting key performance indicators and trends
- Received TCS GEMs Award (2012) and Extra Miles Award for outstanding performance
- Promoted to Band 2 for consistent performance excellence and process improvements
Documentation Specialist - IAS
TATA CONSULTANCY SERVICES (TCS)
01.2008 - 01.2010
- Managed corporate accounts documentation for Citibank, ensuring 100% regulatory compliance
- Handled account maintenance for 150+ corporate clients, maintaining accurate records
- Ensured compliance with documentation standards, passing all internal and external audits
- Implemented document management best practices, reducing processing time by 15%
Education
Professional Certification - AI & Automation
Skill Nation
Chennai08-2024
Bachelor of Arts - History
Loyola College
01.2008
High School Diploma -
D.B.M.S Jamshedpur
01.2005
High School Diploma - undefined
D.B.M.S Jamshedpur
01.2003
Skills
- MS Excel
- Automation
- VLOOKUP
- HLOOKUP
- Sorting
- MS Word
- PowerPoint
- SQL
- Oracle
- Python
- Tableau
- Power BI
- UK Credit Cards
- KYC
- EDI
- HIPAA Compliance
- CMS1500/UB04 Forms
- 835 ERA
- 837I/837P Processing
- ACWS/APAS Systems
- Revenue Cycle Management
- Workflow Analysis
- Process Improvement
- Client Account Management
- Audit Compliance
- Quality Assurance
- Communication
- Staff Training & Development
- Relationship Building
- Client Relations
- Customer Service Excellence
- Process mapping
Certification
- Python Programming, In Progress
- SQL Fundamentals - Oracle, In Progress
- Data Visualization with Tableau and Power BI, In Progress
- Certificate of completion AI & Automation in MS Excel, Completed
Hobbies and Interests
- Piano
- Music composition
- Baking
- Grill cooking
- Sports (Hiking, Soccer, Cycling)
Timeline
Global Mobility Shared Service Specialist
COGNIZANT
01.2018 - 01.2020
Senior Process Executive - Neptune Retail Solutions
COGNIZANT
08.2015 - 11.2024
Healthcare Senior Process Executive - Change Healthcare
COGNIZANT
01.2015 - 01.2018
Associate - UK Credit Cards Customer Service
TATA CONSULTANCY SERVICES (TCS)
01.2012 - 01.2015
NRI DCST Team Member
TATA CONSULTANCY SERVICES (TCS)
01.2010 - 01.2012
Documentation Specialist - IAS
TATA CONSULTANCY SERVICES (TCS)
01.2008 - 01.2010
High School Diploma - undefined
D.B.M.S Jamshedpur
Professional Certification - AI & Automation
Skill Nation
Bachelor of Arts - History
Loyola College
High School Diploma -
D.B.M.S Jamshedpur
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