Ashwini Kusalkar
Pune
Summary
To leverage my expertise in people and operations management to enhance organizational efficiency and contribute to business growth. Seeking a role in a dynamic environment focused on coordination and efficiency.
Overview
18
18
years of professional experience
Work History
Senior Coordinator
Symbiosis Institute of International Business, SIU
07.2019 - Current
- Managing employee onboarding, record-keeping, and exit formalities
- Assisting employees with Provident Fund (PF) queries, system access and coordinating with vendors to facilitate login access for the Faculty Management System
- Organizing employee welfare activities and hosting induction and orientation sessions for large groups of MBA students
- Maintaining the data of Faculty Information System (FIS)
- Handled administrative audits, Outcome Metrics in Performance Indicators (OMPI), and annual report preparation.
- Managing internationalization data, faculty/student exchanges, and MoUs.
- Maintaining and updating the institute’s website, newsletters, and academic reports.
- Looking after students’ scholarships and awards
- Involvement in NAAC/NBA accreditation processes.
- Managed student activity reports, alumni records, and exam coordination.
- Handled GDPI, document verification, and institutional tasks
Senior Coordinator
Symbiosis International University
05.2017 - 06.2018
- Managed the entire process of the Symbiosis National Aptitude Test (SNAP) and Symbiosis Entrance Exams (SET) for undergraduate and postgraduate full-time programs.
- Handled candidate queries providing timely solutions to their inquiries via emails and phone.
- Maintained and verified GEPIWAT data (Group Exercise, Personal Interaction, and Written Ability Test) and resolved any discrepancies.
- Regularly monitored institute websites for updates
- Coordinated with various institutes and departments to prepare the prospectuses for SNAP (Symbiosis National Aptitude Test) and SET (Symbiosis Entrance Test)
Executive - Client Relationship
Rooms XML Solutions Limited
12.2014 - 11.2015
- Provided booking support and client servicing for global travel agency clients.
- Delivered customized travel solutions based on market trends and client needs.
- Managed corporate and leisure bookings, coordinating with hotels and suppliers.
- Assisted clients with bookings, amendments, special requests, and complaints.
- Designed personalized itineraries and arranged value-added services like transfers.
- Oversaw global distributor chain management and B2B segment operations.
- Worked with clients from the UK, US, Australia, and the UAE.
Assistant Teacher
The Orchid School
10.2012 - 11.2014
- Taught and managed classroom activities
- Led the school's monthly newsletter (content curation, coordination, publication)
- Organized and executed school events
Customer Relationship Advisor
Kingfisher Airlines
08.2011 - 07.2012
- Managed escalations, refunds, fare calculations, and ticketing for domestic & international travel.
- Handled travel itineraries and VIP client queries, including VPs, CEOs, and celebrities.
- Resolved complaints for platinum cardholders via inbound & outbound calls.
- Used Saber for PNR management, bookings, and amendments.
- Oversaw reservations, cancellations, re-bookings, and special service requests.
- Managed Platinum cell cases, guest emails, and redemption requests.
- Ensured seamless customer service through escalation handling and product knowledge.
Customer Service Advisor
Oceans Connect
03.2007 - 04.2011
- Provided post-sales support to Oceans Connect Pvt Ltd clients (Ideal World, UK), ensuring customer satisfaction.
- Managed order fulfilment, shipping logistics, and product quality post-delivery.
- Handled customer complaints and queries, ensuring effective resolution.
- Oversaw vendor management, supplier relations, and quality control.
Education
Master of Arts - English
The Global Open University
01.2025
Bachelor of Commerce -
Periyar Institute of Distance Education
01.2014
HSC -
BYTCO College
01.1998
SSC -
St. Philomena Convent High School
01.1996
Skills
- MSCIT
- Windows OS
- MS Office
- Time management
- Adaptability and flexibility
- Administrative leadership
- Event coordination
- Customer service
Personal Information
- Date of Birth: 11/11/81
- Nationality: Indian
- Marital Status: Married
Disclaimer
I affirm that the information provided above is accurate and complete to the best of my knowledge and belief.
Timeline
Senior Coordinator
Symbiosis Institute of International Business, SIU
07.2019 - Current
Senior Coordinator
Symbiosis International University
05.2017 - 06.2018
Executive - Client Relationship
Rooms XML Solutions Limited
12.2014 - 11.2015
Assistant Teacher
The Orchid School
10.2012 - 11.2014
Customer Relationship Advisor
Kingfisher Airlines
08.2011 - 07.2012
Customer Service Advisor
Oceans Connect
03.2007 - 04.2011
Master of Arts - English
The Global Open University
Bachelor of Commerce -
Periyar Institute of Distance Education
HSC -
BYTCO College
SSC -
St. Philomena Convent High School
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