Summary
Overview
Work History
Education
Skills
Certifications And Achievements
Timeline
Generic

Ashwini Patwardhan

Bengaluru

Summary

Strategic and performance-focused operations leader with over 15 years of progressive experience across insurance, financial services, and business development. Proven expertise in managing large-scale service delivery, driving cross-functional initiatives, and executing complex transitions and migrations. Recognized for developing high-performing teams, forging strong client relationships, and delivering measurable business outcomes. Currently consulting on DEI strategies to enhance organizational growth, with a clear focus on returning to a managerial role within the insurance industry.

Overview

18
18
years of professional experience

Work History

Business Development Consultant (DEI & Strategic Growth)

Breath Beings
Bengaluru
01.2025 - Current
  • Collaborate with C-level stakeholders and clients to develop inclusion frameworks that align with operational KPIs and long-term business goals.
  • Led strategy sessions and impact assessments to integrate inclusive practices into service delivery and talent models for large organizations.
  • Developed operational playbooks and scalable delivery models to support national and international DEI consulting engagements.
  • Drive revenue and market expansion by identifying and securing high-value partnerships focused on DEI-aligned business strategies.

Assistant Manager

ReSource Pro
Bengaluru
05.2022 - 12.2024
  • Managed service delivery for 6 U.S.-based insurance accounts with an 80-member team, including specialists and team leaders, maintaining SLA adherence and exceeding quality benchmarks.
  • Owned end-to-end client relationships, driving successful onboarding, operational stabilization, and long-term satisfaction.
  • Conducted capacity planning, performance forecasting, and continuous improvement initiatives in collaboration with client stakeholders.
  • Led client escalations and RCA reviews, delivering actionable resolutions that improved turnaround times and reduced error rates by 18%.
  • Supported business growth by facilitating cross-sell discussions and pilot launches with new clients alongside the onsite business development team.
  • Worked directly with clients to identify upsell opportunities, contributing to a 15% increase in revenue from existing accounts through service expansion and added-value offerings.
  • Led multiple process transitions from China to India for the policy checking team.

Sr. Team Manager

Gallagher Service Centre LLP
Pune
06.2016 - 04.2022
  • Led the E&O Mitigation team, and also handled the regulatory compliance-Form filling team, having a direct impact in reducing Fines & Penalties for the company.
  • Managed the Global Audits Team across two different geographies.
  • Responsible for Day-to-Day operations, SLA management and Quality Management.
  • Created New Hire Training Plans and SOP's and coordinated with various departments to ensure seamless transition.

Team Leader

Willis Towers Watson
Mumbai
04.2015 - 05.2016
  • Managed a team for policy issuance and billing, streamlining delivery while meeting tight implementation deadlines.
  • Mentored team members into leadership roles, expanding the department’s internal talent pipeline.

Team Leader

Bank of New York Mellon
Pune
10.2009 - 03.2015
  • Directed a major process transition from Brussels to Pune, including staffing, quality calibration, and risk mitigation planning.
  • Established performance dashboards to monitor quality, productivity, and compliance.

Quality Coach

Hutchison 3 Global Services
Pune
05.2007 - 09.2009
  • Developed performance improvement frameworks by analyzing call quality and coaching patterns, driving measurable gains across metrics.

Education

Bachelor of Commerce -

Pune University
Pune

Skills

  • Strategic Operations Management
  • Insurance Process Optimization
  • Transition & Migration Leadership
  • SLA & Risk Management
  • Stakeholder Communication
  • Training & Talent Development
  • Business Development & Client Engagement
  • DEI Program Consulting

Certifications And Achievements

  • AINS 21 & AIC 30 Certifications – The Institutes
  • Yellow Belt Six Sigma Certified – Delivered project reducing output variance
  • Set up and led the first outbound vendor calling team at Gallagher, including SOP development

Timeline

Business Development Consultant (DEI & Strategic Growth)

Breath Beings
01.2025 - Current

Assistant Manager

ReSource Pro
05.2022 - 12.2024

Sr. Team Manager

Gallagher Service Centre LLP
06.2016 - 04.2022

Team Leader

Willis Towers Watson
04.2015 - 05.2016

Team Leader

Bank of New York Mellon
10.2009 - 03.2015

Quality Coach

Hutchison 3 Global Services
05.2007 - 09.2009

Bachelor of Commerce -

Pune University

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Ashwini Patwardhan