ASHWINI RAMESH
Bangalore
Summary
Results-driven professional with expertise in customer relationship management, data analysis, and process improvement. Skilled in MS Excel and effective communication, contributing to enhanced customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Associate
COMET
Bangalore
01.2024 - Current
- Handled end-to-end customer interactions across multiple touchpoints, ensuring timely resolution and high customer satisfaction.
- Conducted candidate sourcing and initial screening, supporting hiring needs in a fast-growing startup environment.
- Participated in interview coordination and candidate evaluation, working closely with internal team.
- Performed monthly CSAT data analysis, identifying trends, key drivers of satisfaction, and areas for service improvement.
- Prepared and maintained customer and performance reports using Excel and data tracking tools.
- Collaborated cross-functionally to improve customer experience processes and operational efficiency.
Trainee Business Development
Maven Silicon
Bangalore
02.2023 - 09.2024
- Developed marketing campaigns to increase brand awareness.
- Participated in brainstorming sessions to generate ideas for marketing campaigns.
- Negotiated contracts with vendors to secure favorable terms.
Customer Support Representative
Shop-G Reybhav Technologies(Glowfit)
Bangalore
02.2021 - 12.2021
- Assisted customers with inquiries and provided detailed product information.
- Managed customer accounts and updated information in company databases.
- Utilized CRM software to track interactions and maintain detailed customer records.
Education
B.Com -
Vijaya Junior College
Bangalore, India01.2021
Skills
- MS Excel
- Word
- HTML
- MySQL
- Tally
- Communication
- Flexibility
- Accounting
- Good listener
- Customer relationship management
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Kannada
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Personal Information
- Father's Name: Ramesh Kumar
- Mother's Name: Shivagami
- Date of Birth: 04/24/99
- Nationality: Indian
- Marital Status: Unmarried
Hobbies and Interests
- Gardening
- Adventurous
- Photography
- Music
- Reading
Timeline
Customer Associate
COMET
01.2024 - Current
Trainee Business Development
Maven Silicon
02.2023 - 09.2024
Customer Support Representative
Shop-G Reybhav Technologies(Glowfit)
02.2021 - 12.2021
B.Com -
Vijaya Junior College