SIMRAN RAI
Thane,Mumbai
Summary
Dynamic and results-driven professional with extensive experience at First Source Pvt Ltd., adept in financial statement analysis and customer relationship management. Excelled in processing utility bills and managing debt collection, achieving high customer satisfaction rates. Skilled in leveraging advanced Excel abilities and negotiation skills to exceed collection targets and streamline operations.
Overview
4
4
years of professional experience
Work History
Sr. Customer Representative Associate
First Source pvt Ltd.
Mumbai
02.2024 - Current
- Worked as a utility bills processor, where I was responsible for managing, reviewing, and processing utility bills, such as electricity, water, gas, and telecommunications, for an organization or clients.
- Duties included verifying bill accuracy, ensuring timely payments, identifying discrepancies or errors, and maintaining detailed records.
- This role often involves data entry, working with accounting software, and communicating with utility providers to resolve billing issues.
- Accuracy, attention to detail, and strong organizational skills are crucial for this position.
Customer Representative Executive
Epicenter Technologies pvt Ltd.
06.2022 - 02.2024
- Diligently managed debt collection processes, effectively negotiating repayment plans and maintaining compliance with legal guidelines
- Utilized strong communication and analytical skills to oversee a diverse portfolio of accounts and consistently meet or exceed collection targets
Customer Service Representative
Teleperformance pvt ltd.
Mumbai
03.2021 - 05.2022
- Handled inbound customer calls for Flipkart process, ensuring high-quality service and customer satisfaction.
- Managed inbound calls for Flipkart process, providing efficient and effective customer support.
- Processed inbound calls for Flipkart process, delivering exceptional service and resolving customer inquiries.
Education
Bachelors in Management Studies - Finance
Prahladrai Dalmia Lions College of Economics
Malad West03-2023
Higher Secondary Certificate - Commerce
Reena Mehta college
02.2020
Secondary School Certificate -
St. Francis high School
03.2018
Skills
- Accounting
- Financial Statement Analysis
- Analytical Skills
- Problem solving
- Task completion
- Multitasking
- Professional Relationship Development
- MS Excel
- MS Word
- MS PowerPoint
- Negotiation Skills
- Communication Skills
- Customer Relationship Management
- Interpersonal Skills
- Tableau
- Data validation
- Data filtering
- Data formatting
- Visual data representation
- Tableau software
- Excel functions
- Data collection
- Power BI
- Advanced Excel Abilities
Activities
- Participated in many cultural activities and events in college and office.
- Hobbies are dancing, listening to music, cooking and travel.
- Also did elementary training in Bharatanatyam in school.
- I Have done freelancing events with some brands like Reliance Digital, Status quo, max etc.
- Had made research and presented in the form of black book on the topic- 'FINANCIAL LITERACY'.
- Have been the best performer of the month thrice at epicenter technologies pvt ltd.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Best Performer for three consecutive months at Epicenter Technologies Pvt. Ltd.
Timeline
Sr. Customer Representative Associate
First Source pvt Ltd.
02.2024 - Current
Customer Representative Executive
Epicenter Technologies pvt Ltd.
06.2022 - 02.2024
Customer Service Representative
Teleperformance pvt ltd.
03.2021 - 05.2022
Bachelors in Management Studies - Finance
Prahladrai Dalmia Lions College of Economics
Higher Secondary Certificate - Commerce
Reena Mehta college
Secondary School Certificate -
St. Francis high School
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