ASHWINI RANDIVE
Pune
Summary
Dedicated support specialist with 5 years of experience delivering exceptional service to UK and US clients through chat, email, and back-office operations. Expertise in resolving customer issues, managing healthcare workflows, and improving service delivery. Strong background in medical billing, insurance verification, e-learning support, and technical troubleshooting.
Overview
14
14
years of professional experience
Work History
Process Executive - Utility Billing (Back Office)
Entrata
07.2025 - 01.2026
- Processed utility bills by uploading, validating, and updating them in the internal system.
- Checked and downloaded bills from 900+ utility websites.
- Reviewed bill details including due dates, charges, and consumption.
- Escalated incorrect or missing bills for quick resolution.
- Maintained billing trackers with 100% accuracy.
- Met SLAs and ensured timely completion of all billing tasks.
- US Product-Based Company (Contract)
Tech Support Representative - Chat & Email (Contract)
XVoucher
08.2023 - 01.2024
- Delivered professional chat and email support for US customer queries.
- Assisted users with course enrollment, payments, refunds, and login issues.
- Coordinated with technical teams to resolve escalations.
- Maintained accurate ticket logs and communication history.
- Improved customer satisfaction through fast response time.
- E-Learning Platform (US Based)
Senior Associate - Healthcare Support- Email & Live Chat
NSR Information System
06.2022 - 07.2023
- Provided email and chat support for billing and service-related issues.
- Assisted clients with payments, refunds, and system troubleshooting.
- Maintained ticket logs and ensured timely resolution.
- Coordinated with technical teams for issue escalation.
- US Healthcare (HHA Exchange)
Process Executive - Medical Billing & Back Office & Customer Support
Turnaround International
01.2017 - 01.2021
- Handled medical billing, claim updates, and insurance verification.
- Managed patient rescheduling and physician coordination.
- Provided floor support and handled escalations.
- Worked as a Trainer for new joiners.
- Ensured accuracy, compliance, and timely documentation.
- US Client KPO
Administrative Assistant - Billing Operations
UPS Logistics Pvt. Ltd.
02.2012 - 12.2014
- Processed billing, invoicing, and payment follow-ups to ensure timely revenue collection.
- Prepared billing summaries and ensured confidentiality.
- Maintained accurate records and reports in MS Office/ERP systems to support data integrity.
- Coordinated admin tasks, documentation, and office operations to support team efficiency.
- Collaborated with vendors and clients to facilitate project requirements.
- Supported HR by coordinating onboarding processes and managing attendance records.
Education
Bachelor of Commerce -
Skills
- Utility Billing & Back-Office Operations
- CRM systems
- Data Entry
- Issue Resolution & Troubleshooting
- Regulatory Compliance
- Process optimisation
- Customer Support (Chat & Email)
- Team Collaboration
- Time Management & Multitasking
- Training and Floor Support
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Advanced
C1
Interests
- Travelling
- photography
- doodle art
- try new dishes
Timeline
Process Executive - Utility Billing (Back Office)
Entrata
07.2025 - 01.2026
Tech Support Representative - Chat & Email (Contract)
XVoucher
08.2023 - 01.2024
Senior Associate - Healthcare Support- Email & Live Chat
NSR Information System
06.2022 - 07.2023
Process Executive - Medical Billing & Back Office & Customer Support
Turnaround International
01.2017 - 01.2021
Administrative Assistant - Billing Operations
UPS Logistics Pvt. Ltd.
02.2012 - 12.2014